Customer Service Representative

Canada Cartage Group; Winnipeg; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company that has been a leader in the logistics industry for over a century. This role as a Customer Service Representative is pivotal as you will be the first point of contact for customers, ensuring their inquiries are handled with care and efficiency. You will be responsible for tracking shipments, resolving issues, and maintaining positive relationships with clients. With a commitment to employee growth and a supportive team environment, this opportunity offers meaningful career advancement and a chance to contribute to a trusted name in supply chain solutions. If you have a passion for customer service and thrive in a dynamic workplace, this position is perfect for you.

Benefits

Discounted hotels

Car rentals

Entertainment

Gym memberships

Phone plans

Electronics discounts

Fun events throughout the year

Community volunteering opportunities

Qualifications

• Minimum 2 years of CSR experience required.
• General working knowledge of common office software is essential.

Responsibilities

• Act as the first point of contact for customer inquiries and issues.
• Ensure accurate entry of orders and inventory into the WMS.

Skills

Customer Service Skills

Communication Skills

Time Management

Attention to Detail

Leadership Skills

Education

High School Diploma

Tools

Microsoft Office

Warehouse Management Software

Job description

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

The CSR would be the first point of contact for our customers. Your responsibilities will include addressing customer inquiries, tracking and updating shipment status, and resolving any issues or concerns that may arise. Your exceptional customer service skills will play a critical role in ensuring customer satisfaction and maintaining positive relationships with our clients.

Location: Winnipeg, MB

Schedule: Mon – Fri 7:30 AM to 3:30 PM

What you will do

• Responsible for confirming charges on Inter Branch Invoices and reporting any discrepancies to Accounts Payable or the Office Manager in a timely manner.
• Within the CSR classification and after training, must be prepared to cross-train and may be required to perform the duties of other CSR positions.
• Responsible for accurately entering inventory into the WMS in a timely manner, and ensuring paperwork is sent off to the customer for backup.
• Responsible for accurately entering orders into WMS and given to warehouse personnel to pick.
• Communicate any discrepancies from the order and/or receiving to the customer and attempt to come to an agreeable conclusion. Disagreements should be reported to the Office Manager.
• Generate invoices and relate all pertinent information to the Office Manager.
• Ensure accuracy of all invoices, attached backup if required, and email in a timely manner.
• Ensure all monthly charges are accurately entered in the WMS by the month end deadline date.
• Report any shipping/receiving errors and/or revenue adjustments to the Office Manager.
• Respond to customer requests and complaints as soon as possible and relay the information to the Office Supervisor or their designate.
• Ensure customer and product profiles are updated in the WMS as changes occur.
• In conjunction with the CSR at the Control Desk, ensure all orders are processed and pertinent information is recorded on the Bill of Lading.
• Ensure that all documents within their control, relating to Customs Bonded activity is maintained.
• In conjunction with the Warehouse Supervisor and when required, ensure that the results of physical inventories are completed and reported to the customer. Any inventory discrepancies will be reported to the customer to determine what adjustments (if any) should be made.
• Maintain accurate monthly file information for accounts.
• Enter KPI data into the Database as required.

What You’ll Bring

• A minimum of 2 years of CSR experience.
• Have a general working knowledge of common office software, including Outlook, MS Office programs, and MS Access.
• Previous experience using Warehouse Management Software is an asset.
• Must be bondable and legally able to work in Canada.

Along with the following Skills & Competencies:

• Strong communication skills both oral and written.
• Strong time management and prioritization skills.
• Strong attention to detail and accuracy.
• Proficient in the following Microsoft Office programs: Word and Outlook.
• Strong leadership skills.

Why people love working for Canada Cartage

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company-wide recognition initiatives are designed to recognize employees when they demonstrate outstanding customer service, teamwork, and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few.
• Fun events throughout the year, like summer barbeques and driver-appreciation week regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods so that we can benefit from good economic environments.

We are a top employer!

• Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
• Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
• We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity.

Come work with an industry leader!

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined to meet the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however, only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.