Customer Service Representative

Heritage Landscape Supply Group, Inc.; Vaughan; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Paid time off

Medical/dental/vision

Job summary

Heritage Landscape Supply Group, Inc. in Maple, Ontario is seeking a friendly customer service representative to deliver exceptional service across phone, in-person, and email communication.

You will greet customers, process orders, and coordinate with sales staff while gaining knowledge of building materials for drywall. You will enter orders in the company system, maintain a well-stocked showroom, and develop product knowledge to assist customers in their purchases.

Qualifications

• Comfortable meeting the public and working in a team.
• Excellent computer skills and basic office machinery operation.
• Strong written and verbal communication.

Responsibilities

• Greet customers and determine problems, orders, or other reasons for calling.
• Take orders at the sales counter or over the phone.
• Use company systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers with purchases.
• Keep showroom clean and properly stocked.

Skills

Customer service

Communication

Multitasking

Organizational skills

Proactivity

Team player

Education

High school diploma

Tools

Microsoft Office

Job description

Position Purpose

The customer service representative must provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training in product knowledge of building materials for the drywall industry will be provided.

Key Responsibilities

• Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values, and practices. Greet customers warmly and determine problems, orders, or other reasons for calling.
• Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information. Take orders at the sales counter and or over the phone.
• Ability to use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers with purchases.
• Ensure the showroom is clean and properly stocked.

Minimum Education

High school diploma or GED equivalent.

Minimum Qualifications

• Ability to self -manage, show initiative and be comfortable meeting the public. Be a team player, demonstrate attention to detail and have good organizational skills.
• Exceptional computer skills.
• Ability to self-manage, show initiative and be proactive. Communicate professionally, both verbally and in writing to coworkers and customers. Occasionally, will move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.
• Constantly working in office environment
• Must be able to multitask.
• Must be able to receive and analyze financial information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement.

Job Location

GMS Family of Locations - Maple

10445 Keele Street Maple, ON L6A 3Y2

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.