Customer Service Representative

Sunrise Soya Foods; Vancouver; On-site; CAD 42,000 - 45,000; Full time

Job summary

An innovative company is seeking a Customer Service Representative to enhance customer satisfaction through effective order fulfillment and support. This role involves managing customer accounts, addressing inquiries, and collaborating with various internal teams to ensure seamless service delivery. Ideal candidates will have a strong background in customer service, excellent communication skills, and the ability to thrive in a fast-paced environment. Join a dynamic team that values growth, offers competitive compensation, and provides a supportive atmosphere for professional development.

Benefits

Annual incentive plan

Opportunities for growth and advancement

Company events

Employee assistance program

Life insurance

Vision, dental, and extended health care after probation

Great team atmosphere

Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Proficient in English; Cantonese and/or Mandarin is an asset.

Responsibilities

• Manage customer accounts through the order fulfillment process.
• Resolve product, pricing, and shipment issues via communication with customers.

Skills

Customer Service

Communication

Problem Solving

Detail-oriented

Education

High School Diploma

College Education

Tools

Microsoft Office

Job description

Join to apply for the Customer Service Representative role at Sunrise Soya Foods

Position Summary

The Customer Service Representative is the primary contact to service all customers in Canada and the U.S., focusing on order fulfillment and providing administrative support to the sales and broker teams, with the goal of ensuring a positive customer experience. Responsibilities align with achieving the company's annual objectives.

We value individuals who understand: World Class food production principles, effective team communication, and collaboration within the operations group.

Key Responsibilities

• Manage customer accounts through the order fulfillment process.
• Resolve product, pricing, and shipment issues via communication with customers.
• Handle customer inquiries professionally.
• Oversee stock allocation and communicate inventory issues to sales/brokers.
• Collaborate with internal teams (Sales, Shipping, Production, Accounting) to provide excellent customer service.

Education and Experience

• High school diploma or equivalent; college education is an asset.
• At least 2 years of customer service experience in a fast-paced environment.
• Proficient in English; Cantonese and/or Mandarin is an asset.
• Detail-oriented with the ability to work under pressure and independently.
• Proficient in Microsoft Office applications.

Working Conditions

• May require additional hours during peak times.
• Work is performed in an office environment.
• Full-time, permanent position (40 hours/week) with flexible hours as needed.

Why Work With Us?

• Annual incentive plan
• Opportunities for growth and advancement
• Company events
• Employee assistance program
• Life insurance
• Vision, dental, and extended health care after probation
• Great team atmosphere
• Salary: $42,000 - $45,000

How to Apply

Please email your resume/CV to: [e-mail]

Sunrise Soya Foods Inc.
729 Powell Street, Vancouver, BC, V6A 1H5

We thank all applicants for applying; only those selected for an interview will be contacted.