Seasonal Customer Service- Work From Home

Support Services Group; North Sydney; Remote; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Holiday pay

Equipment provided for remote work

Growth opportunities

Work from home peace of mind

Team-oriented culture

In-house leadership support

Holiday season workload

Convenient home-based position

Job summary

SSG is seeking a Seasonal Customer Service representative to support holiday orders from home. Equipment is provided, allowing you to work comfortably from your own space during the busy season.

Join an award-winning global CX solutions company and assist clients with inquiries. You will handle inbound calls, resolve billing questions, update member records, and maintain a professional, friendly rapport with customers.

Qualifications

• High School or GED Diploma (Required)
• Call Center experience preferred, but not required
• Excellent written communication skills; attention to detail, data accuracy, and speed
• Ability to navigate multiple technology systems, and multi-task
• Interpreting data and questions to create first contact resolution
• Customer service orientated
• Adaptability in a fast-paced changing environment
• Must be able to think proactively and to collaborate effectively.
• Must reside in Nova Scotia or New Brunswick
• Must be legally authorized to work in Canada.
• Must be willing to submit/pass background check.

Responsibilities

• Provide support to the member servicing various billing and payment processing questions and/or issue resolution via inbound calls
• Provide timely, efficient, and accurately follow up to user questions or issues
• Serve as a champion of the brand through excellent communication and brand awareness.
• Responsible for maintaining a prominent level of professionalism, working to establish rapport with every member.
• Update member information in multiple member databases depending on member needs.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Skills

Customer service

Written communication

Attention to detail

Multi-tasking

Collaboration

Adaptability

Education

High School or GED

Job description

SSG is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

Join our Seasonal Customer Service position and assist one of our clients with holiday orders from the Comfort of your own home and we will provide the equipment.

What is in it for you?

• Earn $16.75 per hour
• Earn extra money for the Holidays
• Tons of growth opportunities (93% of our non-agent positions are filled internally)
• Save Time and Money on food and transportation working safely from the comfort of your own home!
• A leadership team that hears your voice; we know that when we WORK Together, we can accomplish so much more
• A feeling of accomplishment when you WOW Customers!
• Fun team environment where we work hard to Build TRUST every single day
• Enjoy the PEACE OF MIND that working from home will afford you!

Key Job Responsibilities

• Provide support to the member servicing various billing and payment processing questions and/or issue resolution via inbound calls
• Provide timely, efficient, and accurately follow up to user questions or issues
• Serve as a champion of the brand through excellent communication and brand awareness.
• Responsible for maintaining a prominent level of professionalism, working to establish rapport with every member.
• Update member information in multiple member databases depending on member needs.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Job Requirements

• High School or GED Diploma (Required)
• Call Center experience preferred, but not required
• Excellent written communication skills; attention to detail, data accuracy, and speed
• Ability to navigate multiple technology systems, and multi-task
• Interpreting data and questions to create first contact resolution
• Customer service orientated
• Adaptability in a fast-paced changing environment
• Must be able to think proactively and to collaborate effectively.
• Must reside in Nova Scotia or New Brunswick
• Must be legally authorized to work in Canada.
• Must be willing to submit/pass background check.

We’re excited for you to join our team! Looking forward to meeting you.