Customer Service and administrative Representative

Tammy Insurance Agency; Oshawa; On-site; CAD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Donation matching

Flexible schedule

Job summary

A local insurance agency in Oshawa is seeking a Customer Service Representative to manage client interactions, assist with policy changes, and foster long-term customer relationships. Candidates should possess strong communication skills, be detail-oriented, and capable of multitasking in a fast-paced environment. A high school diploma is required, along with an eagerness to learn and grow within the insurance industry. The position offers benefits like a competitive salary and a flexible schedule.

Qualifications

• Professionalism and attention to detail.
• Ability to multitask.
• Strong communication and verbal skills.
• Ability to work in a fast-paced environment.
• Experience with customer service operations is essential.

Responsibilities

• Assist clients with contract changes, cancellations, and updates.
• Establish and follow up on customer relationships.
• Educate customers on insurance options through a needs-based process.

Skills

Professionalism

Attention to detail

Strong communication

Multitasking

Organizational skills

Ability to work in a fast-paced environment

Education

High school diploma

Post secondary education

Job description

Our team is looking for a Customer Service Representative to help perform a variety of tasks within our insurance office. They will be helping by answering calls/ emails, greeting customers and many other tasks. A Customer Service Representative will need to be flexible, well organized and eager to learn from the best. We are looking for top prospects who will help our team accomplish exciting projects and assignments in a fast-growing industry.

Benefits

• Competitive salary
• Donation matching
• Flexible schedule

Responsibilities

• Upon receiving a call, assists the client by applying changes, cancellations and updates to the contract, taking care to meet the client's needs effectively, while advising and educating in order to ensure the client's complete satisfaction and retention.
• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Job Requirements

• Professionalism and attention to detail.
• Ability to multitask.
• Strong communication and verbal skills.
• Ability to work in a fast paced environment.
• Active and responsible team member.
• Ability to take orders.
• Strong organizational and prioritization abilities.
• Ability to communicate with managers.

Qualifications

• High school diploma.
• post secondary education, either completed or currently enrolled
• Knowledge of or ability to read and comprehend contracts.
• Ability to use computer software and ease with communication technology.
• Experience with operations/ customer service.
• Second language is a plus.
• Continuous desire to improve.