Customer Service Representative

iHealth Solution Ltd; Toronto; On-site; USD 24,925 - 35,607; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to be the primary contact for clients. In this role, you will ensure customers receive accurate and timely information, enhancing relationships while handling inquiries about order status and product availability. Your excellent communication and problem-solving skills will be essential as you manage multiple tasks in a fast-paced environment. This position offers an opportunity to contribute significantly to customer satisfaction in the healthcare sector, making a positive impact on client experiences.

Qualifications

• Customer service experience preferred, especially in healthcare.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Respond to customer inquiries regarding orders and product information.
• Coordinate with teams to ensure timely delivery of products.

Skills

Communication Skills

Problem-Solving Skills

Multitasking

Education

High School Diploma

Job description

Job Description: As a Customer Service Representative, you’ll be the primary point of contact for our clients, ensuring they receive accurate, timely information and support. You will handle inquiries related to order status, product availability, and delivery timelines, enhancing our strong customer relationships.

Key Responsibilities:

• Respond to customer inquiries and provide support on orders and product information.
• Resolve issues in a timely and professional manner.
• Coordinate with internal teams to ensure prompt delivery of products.
• Maintain accurate records of customer interactions and feedback.

Requirements:

• High school diploma or equivalent; customer service experience preferred.
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Knowledge of pharmaceutical or healthcare industries is a plus.