Customer Service Representative

Patterson Companies, Inc.; Edmonton; On-site; CAD 22,000 - 30,000; Full time

Job summary

Patterson Companies, Inc. is seeking a Customer Service Representative to provide a high standard of courteous service to our customers by addressing inquiries and assisting with their professional needs during calls.

The role involves handling telephone orders, promoting new products, and resolving issues under the guidance of the lead customer service representative. Strong English communication and MS Office skills are essential.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience required.
• Excellent verbal and phone communication and organizational skills.
• Excellent written communication in English.
• Able to interact professionally and tactfully at all times.
• Proficient in Microsoft Office.
• Knowledge of the dental industry is an asset.

Responsibilities

• Respond to inquiries from customers and sales personnel.
• Determine customers' professional needs during calls.
• Upgrade telephone orders.
• Introduce and promote new products during calls.
• Research and resolve customer problems related to the merchandise department.
• Support campaigns/promotions sponsored by Marketing, Region and/or Branch.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Microsoft Office

Dental industry knowledge

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Job Summary

The Customer Service Representative will be responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. He or she will assist the customers in determining their professional needs when receiving or placing telephone calls.

Essential Functions

• Responding to inquiries from customers and sales personnel.


• Determine the professional needs of customers when receiving or placing calls.


• Upgrades telephone orders.


• Introduces and promotes new products during calls.


• Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative.


• Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch.


• Performs other duties as assigned.

Job Qualifications

• High school diploma or any other relevant experience.


• Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.


• Excellent verbal and written communication skills in English.


• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.


• Mastering the Microsoft Office Suite.


• Knowledge of the dental industry is an asset.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $16.30 - $22.29