Customer Service Representative

Strongco; Terrace; On-site; CAD 63,000 - 77,000; Full time

Benefits offered by this job

Full health and dental

Disability

Family assistance

Company-sponsored RRSP plan

Job summary

Strongco is seeking a Customer Service Representative for the Parts Team in Terrace, BC. This full-time, permanent position offers a salary of $70,000 annually plus commission, along with a company vehicle for business use. Responsibilities include handling customer complaints, providing solutions, and ensuring exceptional service.

Ideal candidates will possess a Sales/Marketing qualification, relevant experience, and strong communication skills. Competitive benefits package includes full health and dental coverage, disability, family assistance, and a company-sponsored RRSP plan.

Qualifications

• Sales/Marketing certificate, diploma, degree required.
• Related experience is an asset.
• Working knowledge of computers and Microsoft software.
• Solid knowledge of equipment systems and repairs.
• Good communication skills with peers and supervisors.
• Committed to continuous learning.
• Strong technical background and capable of communicating with technicians and customers.
• Health & Safety Knowledge – OH&S rules and regulation guidelines.

Responsibilities

• Handle complaints, provide appropriate solutions for customers.
• Follow up to resolve any issues in the customer’s experience.

Job description

Company Overview

With a legacy of over 90 years, we continue to grow and strengthen our presence in the seven countries where we operate, with more than 100 units and representation of leading brands in our business areas. Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Position

Customer Service Representative – Parts Team (Terrace, BC)

Salary

• $70,000 annually + commission
• Company Vehicle will be provided for business use.

Responsibilities

• Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues in the customer’s experience.

Experience Required

• Sales/Marketing certificate, diploma, degree, etc.
• Related experience is an asset.
• Working knowledge of computers and Microsoft software.
• Solid knowledge of equipment systems and repairs.
• Good communication skills with peers and supervisors.
• Committed to continuous learning.
• Strong technical background and capable of communicating with technicians and customers.
• Health & Safety Knowledge – OH&S rules and regulation guidelines.

Expectations

• Service First. Drive exceptional solutions for external and internal customers.
• Safety-minded – work safely following all safety programs and procedures.
• Certification – have training to earn certification within Marketing/Sales and ready to apply at Nors.
• Keep your cool – work under pressure, maintain focus; the pace can be fast, hours long during busy cycles, overtime may be required.
• Relationship Builder – build rapport and trust with customers.
• Vigilance – report customer satisfaction, trends, potential leads for equipment sales.
• Mentorship – listen actively, perform competence analysis of apprentice technicians, provide on‑the‑job training.
• Organization – detail-oriented, develop personal systems for organizing your work, ensuring preparation with parts and tooling before worksite.

Benefits

Full-time, permanent position with competitive compensation package, including full health and dental, disability, family assistance, and a company-sponsored RRSP plan. The role offers the satisfaction of being the first choice for service, equipment, and parts for customers.

Equal Opportunity Statement

At Nors, we value respect, continuous learning, and a positive, fair and inclusive working environment. All opportunities are open, respecting the different abilities, backgrounds, identities and cultures that make us who we are.