Customer Service Representative

Nors Group; Terrace; On-site; CAD 59,627 - 72,877; Full time

Benefits offered by this job

Full health and dental benefits

Disability assistance

Family assistance

Company-sponsored RRSP plan

Job summary

A leading parts service company is seeking a Customer Service Representative in Terrace, BC to handle customer inquiries and resolve issues. The role requires strong communication and technical skills, along with a Sales/Marketing certification. This full-time position offers an annual salary of $48,000 plus commission and other benefits, including health care and a company-sponsored RRSP plan. Candidates should be safety-minded and adept at building customer relationships.

Qualifications

• Sales/Marketing certificate, diploma, degree required.
• Related experience is an asset.
• Good communication skills with peers and supervisors.

Responsibilities

• Handle customer complaints and provide solutions.
• Follow up to resolve customer issues.
• Report customer satisfaction trends to supervisors.

Skills

Sales/Marketing certification

Communication skills

Technical background

Safety knowledge

Education

Sales/Marketing diploma or degree

Tools

Microsoft Software

Job description

We are looking for a Customer Service Representative to join our Parts team in Terrace, BC!

Salary Range

• $48,000 annually + commission + vehicle allowance

What's the challenge?

As our Customer Service Representative, you'll play a integral role in handling complaints, providing appropriate solutions for customers, and following up to resolve any issues related to the customer's experience.

Experience Required

• Sales/Marketing certificate, diploma, degree, etc.
• Related Experience, is an asset
• Working knowledge of computers and Microsoft software.
• Solid knowledge of equipment systems and repairs
• Good communication skills with peers and supervisors
• Committed to continuous learning
• Strong technical background and capable of communicating with technicians and customers
• Health & Safety Knowledge – OH&S rules and regulations guidelines

What do we expect from you?

• “Service First”. It’s our company slogan and you are driven to support external and internal customers with exceptional solutions.
• Safety Minded. First and foremost – you work safely, following all safety programs and procedures – every time.
• Certification. You have done the hard work and training required to earn certification within Marketing/Sales and you’re ready to apply all that you have learned at Nors.
• Keeping Your Cool. You may need to work under pressure while maintaining a strong focus on quality service. The pace can be fast, the hours can be long during busy cycles and you may also need to work overtime. You will also realize that you need to recharge regularly – we insist that you take your vacation time!
• Relationship Builder. You’re going to get to know your customers, their equipment, and their business. You’ll build rapport and trust and you’ll be able to provide information and solutions to keep your customers up and running.
• Vigilance. Report customer satisfaction, trends and other useful information to your service supervisor. Report any possible leads for equipment sales to the sales team. Develop rapport with customers and be the eyes and ears of the branch; take opportunities to make a difference.
• Mentorship. Listen actively and perform competence analysis of apprentice technicians. Identify areas for them to improve and provide on the job training to assist in their development.
• Organization. This is a detail‑oriented position and you have already developed personal systems for organizing your work, ensuring you are prepared with information, parts and specialty tooling prior to attending a worksite.

What will you find here?

We’re a growing business in an exciting industry. This is a full-time, permanent position and we offer a competitive compensation package, which includes full health and dental, disability, family assistance and a company‑sponsored RRSP plan. You’re going to have an amazing feeling of fulfillment when your efforts drive us to become each customer’s first choice for service, equipment and parts.

EEO Statement

All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.