Customer Service Representative

Associa; Surrey; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Paid Personal Days

Paid Sick Days

Paid Vacation

Extended Health and Dental

Benefits Plus

Great Place to Work

Job summary

Associa, Surrey Branch, invites a Customer Service Representative to support a diverse portfolio of strata clients. You will handle inquiries via phone, email, or in person with a service-oriented mindset and friendly approach.

The role emphasizes assisting customers, resolving billing questions, and providing prompt, helpful support while maintaining a positive customer experience across channels.

Qualifications

• High School diploma or GED required.
• 2–3 years of customer service or closely related experience.
• Tech-savvy with Microsoft Office Suite including Teams, GoToMeeting and Outlook.
• Proactive mindset and able to take initiative when handling calls and responding to emails.
• Friendly and approachable personality.

Responsibilities

• Coordinate with customers to resolve billing inquiries and balance questions for homeowner accounts.
• Answer products or technical issues by phone, email or in person as first point of contact.
• Provide troubleshooting and technical support to customers.
• Assess customer needs and translate into solutions.
• Respond to assigned customer service emails within 24–48 hours.
• Perform other duties as assigned.

Skills

Customer service

Proactive mindset

Friendly personality

Education

High School diploma or GED

Tools

Microsoft Teams

GoToMeeting

Outlook

MS Office Suite

Job description

We at Associa, one of BC’s largest Property Management companies, are excited to welcome a Customer Service Representative to support our growing and diverse portfolio of strata clients.

This position plays a key role in assisting customers with any inquiries or issues they may have whether by phone, email, or in person. It requires a service-oriented mindset and a friendly, personable approach to each interaction.

This role is based in our Surrey Branch, ideal for individuals who are passionate about helping others and eager to build a career in customer service.

Job Duties and Responsibilities Duties include but are not limited to:

• Coordinate with customers to resolve any billing inquiries, account verification, balances and other inquires with homeowner accounts. i.e. process for waiving fees/fines, charges to accounts, accounts number and or balance. Also answer basics questions regarding TownSq.
• Act as the first point of contact for customers seeking help with products or technical issues over the phone, through email or office walk ins.
• Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translation into solutions.
• Respond to assigned customer service email boxes within 24-48 hours
• Other duties as assigned.

• High School diploma or GED required
• 2–3 years of customer service or closely related experience
• Tech-savvy – must be comfortable using Microsoft Office Suite including Teams, GoToMeeting, and Outlook
• Proactive mindset – able to take initiative when handling calls and responding to emails
• Friendly and approachable personality

Competitive Salary & Comprehensive Benefits Package, including:

• Paid Personal Days
• Paid Sick days
• Paid Vacation
• Extended Heath and Dental
• Benefits Plus
• Certified "Great Place to Work" by employees 7 years in a row!