Manager, Administration - Property Management

FirstService Residential Canada; Vancouver; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Employer-paid health & dental

Paid time off

Employee Assistance Plan

RRSP matching

Tuition Reimbursement Program

Job summary

FirstService Residential Canada is seeking a Manager, Administration - Property Management to guide a team of Property Administrators and support operations across Canada, ensuring high client satisfaction and scalable administrative practices. The role emphasizes leadership, process standardization, reporting, and collaboration with multiple departments to sustain service excellence and growth.

This full-time position offers competitive compensation in a fast-paced property management

Qualifications

• Strong leadership, coaching and team development skills.
• Excellent organizational, time-management and prioritization skills.
• Exceptional written, verbal and interpersonal communication skills.
• Strong problem-solving and decision-making abilities with sound judgment.
• Experience developing and improving administrative processes, workflows and SOPs.
• Proficiency with Microsoft Office and property management software (Yardi Voyager is an asset).
• Financial acumen, including budgeting, expense management and operational reporting.
• Working knowledge of applicable legislation, including the Residential Tenancy Act.
• Ability to thrive in a fast-paced environment while maintaining accuracy and customer service.

Responsibilities

• Provide leadership, coaching and day-to-day supervision to the Property Administration team; onboard, train and manage performance.
• Deliver administrative support to the Property Management team; escalate complex matters and coordinate with stakeholders.
• Develop and maintain SOPs; design templates and keep workflows efficient.
• Oversee internal and external communications, tenant notices and inquiries with accuracy and professionalism.
• Prepare reports and operational metrics; support proposals and business development activities.
• Participate in special projects and ensure compliance with safety and policies.

Skills

Leadership

Organization

Communication

Problem solving

Process improvement

Microsoft Office

Budgeting

Residential Tenancy Act

Tools

Yardi Voyager

Job description

About FirstService Residential

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Job Overview

The Manager, Administration - Property Management provides direction, supervision and training to a team of Property Administrators and operational support so that the Property Management division continues to maintain high client satisfaction, expand employee development, and grow the portfolio. The role supports operations across British Columbia, Alberta, Ontario and future Canadian markets, ensuring consistent service delivery, operational excellence and scalable administrative practices.

Responsibilities

• Leadership & Team Management: Provide leadership, coaching and day‑to‑day supervision to the Property Administration team; lead onboarding, training, development and performance management of associates; assign, prioritize and monitor workloads; conduct regular team meetings; foster a collaborative, client‑focused culture.
• Operational Support: Provide administrative support to the Property Management team to ensure efficient service delivery; act as primary escalation point for complex matters; coordinate solutions with stakeholders; support new property onboarding and operational improvement projects; perform duties during periods of high workload.
• Process Improvement & Administration: Work with leadership to develop, implement and maintain SOPs; design and maintain standardized templates and correspondence; monitor and improve workflows, processes and service levels; ensure integrity of electronic and physical records and filing systems.
• Communication & Client Service: Oversee internal and external communications, including tenant correspondence and building notices; manage shared inboxes and administrative requests; promote professionalism, accuracy and customer service.
• Business & Operational Support: Prepare reports, operational metrics and other documentation to support planning and decision‑making; assist with proposal preparation and business development activities; support implementation of new systems, technology enhancements and process improvements.
• Additional Duties & Responsibilities: Practice and adhere to service standards; conduct business with high ethical conduct; build relationships across departments; ensure policies and SOPs are followed; maintain safety precautions; participate in meetings and workgroups; perform special projects as assigned.

Skills & Qualifications

• Strong leadership, coaching and team development skills.
• Excellent organizational, time‑management and prioritization skills.
• Exceptional written, verbal and interpersonal communication skills.
• Strong problem‑solving and decision‑making abilities with sound judgment.
• Experience developing and improving administrative processes, workflows and SOPs.
• Proficiency with Microsoft Office and property management software (Yardi Voyager is an asset).
• Financial acumen, including budgeting, expense management and operational reporting.
• Working knowledge of applicable legislation, including the Residential Tenancy Act.
• Ability to thrive in a fast‑paced environment while maintaining accuracy and customer service.

Benefits

As a full‑time associate, you will be eligible for employer‑paid health & dental, paid time off, Employee Assistance Plan, RRSP matching and a Tuition Reimbursement Program.

Compensation

$70,000.00 - $80,000.00 per annum

Equal Opportunity Statement

FirstService Residential is proud to be an equal opportunity workplace. We promote equal employment opportunity for all current and prospective associates, applying to all employment‑related matters including recruitment, hiring, compensation and benefits. We are committed to maintaining a respectful and dignified working environment for everyone.