Customer Service Representative

Associa British Columbia, Inc.; Surrey; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary & Benefits Package

Paid Personal Days

Paid Sick days

Paid Vacation

Extended Health and Dental

Benefits Plus

Great Place to Work

Job summary

Associa British Columbia, Inc. in Surrey is seeking a friendly and reliable Customer Service Representative to support our growing portfolio of strata clients. You will handle inquiries by phone, email, or in person and provide helpful solutions.

In this role you will resolve billing questions, assist with account verifications, and guide homeowners through TownSq as needed. A proactive, service-minded attitude is essential.

Qualifications

• High School diploma or GED required.
• 2–3 years of customer service or closely related experience.
• Tech-savvy – comfortable using Microsoft Office Suite including Teams, GoToMeeting, and Outlook.
• Proactive mindset – able to take initiative when handling calls and responding to emails.
• Friendly and approachable personality.

Responsibilities

• Coordinate with customers to resolve billing inquiries, account verification, balances and other inquiries with homeowner accounts.
• Act as the first point of contact for customers seeking help with products or technical issues over the phone, through email or office walk ins.
• Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translation into solutions.
• Respond to assigned customer service email boxes within 24–48 hours.
• Other duties as assigned.

Skills

Customer service

Interpersonal communication

Proactive mindset

Education

High School diploma or GED

Tools

Microsoft Office Suite (Teams, GoToMeeting, Outlook)

Job description

We at Associa, one of BC’s largest Property Management companies, are excited to welcome a Customer Service Representative to support our growing and diverse portfolio of strata clients.

This position plays a key role in assisting customers with any inquiries or issues they may have whether by phone, email, or in person. It requires a service-oriented mindset and a friendly, personable approach to each interaction.

This role is based in our Surrey Branch, ideal for individuals who are passionate about helping others and eager to build a career in customer service.

Job Duties and Responsibilities Duties include but are not limited to:

• Coordinate with customers to resolve any billing inquiries, account verification, balances and other inquires with homeowner accounts. i.e. process for waiving fees/fines, charges to accounts, accounts number and or balance. Also answer basics questions regarding TownSq.
• Act as the first point of contact for customers seeking help with products or technical issues over the phone, through email or office walk ins.
• Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translation into solutions.
• Respond to assigned customer service email boxes within 24-48 hours
• Other duties as assigned.

• High School diploma or GED required
• 2–3 years of customer service or closely related experience
• Tech-savvy – must be comfortable using Microsoft Office Suite including Teams, GoToMeeting, and Outlook
• Proactive mindset – able to take initiative when handling calls and responding to emails
• Friendly and approachable personality

Competitive Salary & Comprehensive Benefits Package, including:

• Paid Personal Days
• Paid Sick days
• Paid Vacation
• Extended Heath and Dental
• Benefits Plus
• Certified "Great Place to Work" by employees 7 years in a row!