Customer Service Representative

City of Summerside; Summerside; On-site; CAD 23,000 - 26,000; Part time

Job summary

City of Summerside is seeking Customer Service Representatives to join our team at the Summerside Dome and Active Living Summerside. You will provide front desk support, process registrations and payments, and assist with events and programs.

Experience in customer service and cash handling is preferred. Bilingual English/French is considered an asset. This role offers part-time hours with varied shifts, including days, evenings, weekends.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask, stay organized, and work under pressure.
• Positive, team-oriented attitude with a commitment to customer service.
• Dependable with strong attention to detail.
• Comfortable using computers and learning new systems.
• Experience handling cash and POS systems is an asset.
• Bilingual English/French is an asset.

Responsibilities

• Deliver excellent customer service in a professional and friendly manner.
• Support daily operations through administrative and front desk duties.
• Process registrations, bookings, and payments for programs and facility rentals.
• Accurately handle cash, debit, and credit transactions.
• Operate POS systems and other computer-based platforms.
• Maintain a clean, organized, and efficient workspace.
• Assist with the delivery of programs, events, and community activities.
• Adapt to changing priorities in a fast-paced environment.

Skills

Customer service

Cash handling

Multitasking

Communication

Team player

Bilingual English/French

Tools

POS systems

Job description

Are you an energetic, positive, and dependable individual who enjoys working in a fast-paced, customer-focused environment? The City of Summerside is seeking Customer Service Representatives to join our team at the Summerside Dome and Active Living Summerside.

In this role, you will play a key role in creating a welcoming and enjoyable experience for residents and visitors. Your work will support daily operations at both facilities, from assisting with bookings and registrations to supporting events, programs, and community activities.

This position offers variety, meaningful community interaction, and the opportunity to contribute to active, healthy living in Summerside.

Reporting to: Scheduling & Recreation Manager

Key Responsibilities:

• Deliver excellent customer service in a professional and friendly manner
• Support daily operations through administrative and front desk duties
• Process registrations, bookings, and payments for programs and facility rentals
• Accurately handle cash, debit, and credit transactions
• Operate POS systems and other computer-based platforms
• Maintain a clean, organized, and efficient workspace
• Assist with the delivery of programs, events, and community activities
• Adapt to changing priorities in a fast-paced environment

Qualifications and Competencies:

• Strong communication and interpersonal skills
• Ability to multitask, stay organized, and work under pressure
• Positive, team-oriented attitude with a commitment to customer service
• Dependable with strong attention to detail
• Comfortable using computers and learning new systems
• Previous customer service or hospitality experience is considered an asset
• Experience handling cash and POS systems is considered an asset
• Bilingualism (English/French) is an asset

What You'll Gain:

• Hands-on experience in customer service and front desk operations
• Experience working in a recreation and community facility environment
• Development of communication, organization, and problem-solving skills
• Opportunity to interact with a wide range of community members

Hours of Work:

• 10+ per week depending on seasonal operational needs
• A variety of shifts will be required which may include days, evenings, early mornings, weekends and some holidays
• Shifts may be scheduled at both the Summerside Dome and Active Living Summerside locations

Wage range: $17.00-$19.00 per hour (based experience)

Tagged as: 64409

Languages:

• English
• French