Customer Service Representative (Part-Time Contract)

City Of Orillia; Central Ontario; On-site; CAD 26,000 - 30,000; Part time

Job summary

City Of Orillia is seeking a Customer Service Representative (Part-Time Contract) to deliver front-line service at parks and recreation facilities, answer inquiries, process registrations and payments, and help create a positive guest experience. The role requires First Aid/CPR C/AED, strong communication, and the ability to work independently or as part of a team; a CRJMC check is required.

Applicants should expect weekend shifts and extended hours as needed; applications due by August 26, 2026

Qualifications

• Current Standard First Aid/CPR C/AED from an accredited organization.
• Proven customer service, verbal/written communication, and organizational skills with the ability to work independently as well as part of a team with a positive attitude are required.
• A current and acceptable Criminal Record Judicial Matters Check (CRJMC) is required prior to the employment commencement date, at the incumbent's expense.

Responsibilities

• Provide a high-level of front-line customer service including greeting and engaging customers, providing program information and program availability with a strong focus on customers’ needs.
• Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions.
• Process drop-in program registrations for public skating and rock climbing as required at various City recreational facilities.
• Answer telephone calls and respond to customer concerns/ inquiries in a professional manner.
• Handle feedback in a professional manner while providing exceptional customer service.
• Maintain a thorough understanding of department programs and services.
• Report all concerns, accidents and incidents to the immediate supervisor and take appropriate action.
• Other administrative duties as assigned.
• Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Teamwork

Job description

Customer Service Representative (Part-Time Contract)

Customer Service Representatives provide professional front-line customer service support within the Parks and Recreation Division. This position responds to park and facility inquiries, provide recreation program information and general assistance that results in a positive guest experience for visitors of City recreational facilities.

DUTIES

• Provide a high-level of front-line customer service including greeting and engaging customers, providing program information and program availability with a strong focus on customers’ needs.
• Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions.
• Process drop-in program registrations for public skating and rock climbing as required at various City recreational facilities.
• Answer telephone calls and respond to customer concerns/ inquiries in a professional manner.
• Handle feedback in a professional manner while providing exceptional customer service.
• Maintain a thorough understanding of department programs and services.
• Report all concerns, accidents and incidents to the immediate supervisor and take appropriate action.
• Other administrative duties as assigned.
• Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff.

QUALIFICATIONS

• Current Standard First Aid/CPR C/AED from an accredited organization.
• Proven customer service, verbal/written communication, and organizational skills with the ability to work independently as well as part of a team with a positive attitude are required.
• A current and acceptable Criminal Record Judicial Matters Check (CRJMC) is required prior to the employment commencement date, at the incumbent's expense.

Compensation for this position is $18.96 to $21.84 per hour. Candidates must be available to work frequent weekends, as well as extended, irregular, or non-standard hours as operational needs require. Interested applicants are asked to submit their application no later than August 26, 2026 by 12:00pm.

Note: The City of Orillia is committed to an inclusive, barrier-free environment. Accommodation will be provided in all steps of the hiring process. Please advise the City of Orillia Human Resources Department if you require any accommodations to ensure you can participate fully and equally during the recruitment and selection process. We thank all applicants that apply and advise that only those to be interviewed will be contacted. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act 2001,S.O. 2001, c. 25., and will be used for the purpose of candidate selection. Questions about this collection should be directed to the Freedom of Information Coordinator, City of Orillia, 50 Andrew St. S., Suite 300, Orillia ON L3V 7T5.