Casual Guest Services Attendant I

Autism Services; Canada; On-site; CAD 36,000 - 46,000; Part time

Job summary

Autism Services in Canada seeks a customer service oriented individual to provide friendly inquiries handling, information distribution, and bookings for city facilities including the Gallagher Centre. The role involves shift work, evenings and weekends, with payments processing and ticket sales as needed.

The position requires one year of cash handling experience and strong interpersonal skills. Flexibility for on-call hours and emergency support is essential to ensure a positive experience for

Qualifications

• One year related cash handling experience in a customer service environment.
• Knowledge of cash handling procedures, balancing transactions, and revenue reports.
• Knowledge of customer service principles and practices.
• Computer skills.
• Good interpersonal communication and public relations skills.
• Must possess and maintain RCMP security clearance.

Responsibilities

• Respond to customer inquiries and distribute information.
• Receive switchboard calls for the Gallagher Centre.
• Stay up-to-date on city events and facilities to provide effective service.
• Handle customer complaints and forward to appropriate departments.
• Take bookings for city facilities and ensure payment processing.
• Provide information and ticket sales when needed.
• Serve as a call desk for emergency situations to ensure a positive experience.
• Process admissions, program registrations, withdrawals, and membership sales for recreational programming.

Skills

Cash handling

Customer service

Interpersonal communications

Computer skills

Public relations

RCMP security clearance

Independent work

Job description

Duties & Responsibilities:

• Provide friendly and courteous service and respond to customer inquiries, as well as distribute information.
• Receive switchboard calls for the Gallagher Centre
• Keep up-to-date on events in the City and all facilities to ensure effective service.
• Handle customer complaints and forward to appropriate departments.
• Receive bookings for all City facilities (excluding sport fields) and ensure proper information is obtained from customer and that payment is processed.
• Provide information and ticket sales when required.
• Act as a call desk for emergency situations to ensure patrons have a positive experience.
• Process admissions, program registrations and withdrawals, and membership sales for recreational programming.

Qualifications:

• One year related cash handling experience in a customer service environment.
• Knowledge of accepted procedures for handling cash, balancing transactions, and completing revenue collection reports.
• Knowledge of customer service principles and practices.
• Possess computer skills.
• Must possess good interpersonal communications and public relation skills.
• Must possess and maintain RCMP security clearance.
• Ability to work independently with minimum supervision.

Hours of Work: Shift work, evening and weekend work is involved. Hours will be on an as needed basis.