Customer Service Representative (Casual)

City of Quinte West; Quinte West; On-site; CAD 40,000 - 57,000; Part time

Benefits offered by this job

Casual hours

Job summary

City of Quinte West is seeking a Casual Customer Service Representative to handle front counter inquiries, phone and email support, and payments processing. The CSR will post payments, deposits, interact with customers, and manage the garbage bag tag program.

Responsibilities include handling complaints, referring to departments, issuing receipts, and balancing daily cash. Requires strong communication, confidentiality, and two-year diploma in accounting or related field.

Qualifications

• Two-year diploma in accounting or related field.
• Strong customer service orientation.
• Excellent verbal and written communication.
• Professionalism and discretion with confidential information.
• Experience with payments processing and deposits is preferred.

Responsibilities

• Receive, respond to and resolve complaints, inquiries and requests for information from the public and other internal/ external contacts.
• Refer customer to the appropriate department or member of staff when appropriate.
• Receive and process all City payments.
• Issue receipts, post payments to accounts and prepare bank deposits.
• Assist Public works and Environmental services with the issuance of various types of permits.
• Process post-dated, pre-authorized payments and other methods of payments.
• Maintain confidentiality regarding tax and water account information provided to lawyers, mortgage holders, etc.
• Prepare tax and water certificates requested from lawyers and mortgage companies for review.
• Collect, balance and deposit tax certificate fees weekly.
• Administer garbage bag tags, large and bulky tags and medical waste bags.
• Balance eStore revenues weekly.
• Prepare reports for daily cash sheet and balancing.
• Prepare reports, spreadsheets, correspondence and general typing for department staff.

Skills

Customer service

Communication

Organizational skills

Multitasking

Professionalism

Bilingual English/French

Confidentiality

Education

Two-year community college diploma in Accounting

Tools

Google Workspace

Microsoft Word

Excel

PowerPoint

Dayforce

Job description

Use the employer's preferred application method for this posting.

Customer Service Representative (Casual)

Posted on August 18, 2026 City of Quinte West

• Casual
• Customer Service
• $35.29 - $35.29 Hourly
• Closes August 30, 2026

The City of Quinte West invites applications for a Casual Customer Service Representative position. The Customer Service Representative (CSR) is responsible for customer service, front counter general inquiries as well as telephone and email inquiries. The CSR is accountable for taking all City payments and will make deposits, post payments and be responsible for interact, electronic banking, pre-authorized payments and administration of the garbage bag tag program.

Responsibilities:

• Receive, respond to and resolve complaints, inquiries and requests for information from the public and other internal/ external contacts.
• Refer customer to the appropriate department or member of staff when appropriate.
• Receive and process all City payments.
• Issue receipts, post payments to accounts and prepare bank deposits.
• Assist Public works and Environmental services with the issuance of various types of permits.
• Process post-dated, pre-authorized payments and other methods of payments.
• Maintain confidentiality regarding tax and water account information provided to lawyers, mortgage holders, etc.
• Prepare tax and water certificates requested from lawyers and mortgage companies for review.
• Collect, balance and deposit tax certificate fees weekly.
• Administer garbage bag tags, large and bulky tags and medical waste bags.
• Balance eStore revenues weekly.
• Prepare reports for daily cash sheet and balancing.
• Prepare reports, spreadsheets, correspondence and general typing for department staff.

Skills/Qualifications:

• Minimum of a two (2) year community college diploma in Accounting or a related field.
• Demonstrated ability to function positively in a diverse range of teamwork situations and have a focus on customer service.
• Excellent organizational, interpersonal, verbal and written communication and office administration skills with the ability to multi – task in a busy environment with a proven focus on service delivery.
• A highly developed sense of professionalism, tact and diplomacy. Must demonstrate respect for confidential and sensitive issues
• Demonstrated telephone and public relations skills.
• Demonstrated ethical behaviour and business practices.
• Strong computer skills including Google Workspace, Microsoft Word, Excel, PowerPoint, Dayforce (or other similar software programs) email and internet.
• Strong written and verbal communication skills.
• Strong and effective analytical, strategic, critical thinking and problem solving abilities.
• A minimum of two (2) years of experience in a finance related customer service environment is required.
• A valid Class G Driver’s Licence and a safe driving record in good standing, satisfactory to the employer.
• The ability to communicate in both English and French.

Additional Information:

• C.U.P.E Salary Grid Band 7 $35.29
• Casual hours

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