Customer Service Representative

Express Employment Professionals - Cincinnati East; Ottawa; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Health and dental benefits

2 weeks' vacation

3 paid sick days

RRSP Match

Stock options after 1 year

Casual environment

Job summary

Express Employment Professionals is seeking a Customer Service Representative for a three-month contract in Ottawa. The role focuses on handling inquiries, scheduling service calls, and supporting billing and records. Strong English skills are essential, French is an asset.

The position offers a weekday schedule (Mon-Fri, 8:00am-4:30pm) with potential for permanent placement based on performance. Compensation ranges align with the local market and may include commissions.

Qualifications

• 2+ years of customer service experience.
• Strong problem-solving and analytical skills.
• Excellent time management and multitasking abilities.
• Proficient in Microsoft Outlook, Word and Excel.
• Detail-oriented with a results-driven mindset.
• Able to work independently and with a team.

Responsibilities

• Handle customer inquiries via phone and email in a professional and timely manner.
• Conduct outbound quality assurance calls to ensure client satisfaction.
• Identify and pursue new sales opportunities to grow active accounts.
• Schedule service calls and prepare customer agreements.
• Perform data entry and maintain accurate company records and databases.
• Support invoicing, collections, billing, and reporting processes.
• Complete other administrative tasks as assigned.

Skills

Customer Service

Problem Solving

Time Management

Detail Oriented

Team Collaboration

Outbound Calls

Communication

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Our client, a leading player in the waste industry, is looking for a motivated and customer-focused individual to join their East End team as a Customer Service Representative on a 3-month contract basis, with potential for permanent placement.

If you're passionate about providing exceptional service and want to be part of a company delivering innovative solutions in waste management, this is the opportunity for you!

Responsibilities may include but are not limited to:

• Handle customer inquiries via phone and email in a professional and timely manner


• Conduct outbound quality assurance calls to ensure client satisfaction


• Identify and pursue new sales opportunities to grow active accounts


• Schedule service calls and prepare customer agreements


• Perform data entry and maintain accurate company records and databases


• Support invoicing, collections, billing, and reporting processes


• Complete other administrative tasks as assigned

Requirements:

• At least 2 years of customer service experience


• Strong problem-solving and analytical skills


• Excellent time management and multitasking abilities


• Proficient in Microsoft Outlook, Word, and Excel


• Detail-oriented with a results-driven mindset


• Able to work independently and collaboratively within a team


• Comfortable making occasional outbound calls


• The ability to communicate verbally in both English and French is considered an asset

Perks and benefits:

• Health and dental benefits


• 2 weeks' vacation


• 3 paid sick days


• RRSP Match


• Stock options after 1 year


• Monday to Friday, No weekends


• Casual environment

Salary: $45,000 to $50,000 per year depending on experience plus commission

Work Schedule:

Monday to Friday, 8:00am - 4:30pm

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Express Employment Professionals is an Equal Opportunity Employer.

Our selection process includes AI-enabled tools for screening based on keywords and minimum qualifications. A human decides who moves forward.