Customer Service Representative

Express Employment Professionals - Cincinnati East; Edmonton; On-site; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Wage: CAD 22-25

Schedule: Mon-Fri 8:00–4:30

Contract-to-perm

Job summary

Express Employment Professionals in Edmonton is seeking a personable and detail-oriented Customer Service Representative to support daily communication with customers and administrative operations.

You will manage 8–10 daily interactions by phone and email, coordinate with production to ensure smooth order processes, and assist walk-in customers. This contract role offers $22–$25 per hour, Mon-Fri, with potential to become permanent.

Qualifications

• Strong analytical and critical-thinking skills.
• Excellent communication and interpersonal skills.
• Strong computer skills.
• Personable and customer-focused approach.
• Ability to work independently while collaborating effectively with production and other internal teams.
• Oil and gas industry experience is an asset.

Responsibilities

• Manage daily customer communication through phone and email (8–10 interactions/day).
• Coordinate with production team to support customer needs and ensure smooth order processes.
• Assist walk-in customers and maintain a professional office presence.
• Perform data entry and administrative tasks using Microsoft Office and internal systems; training will be provided.
• Identify opportunities to generate sales and support business growth.
• Build and maintain strong customer relationships through open and professional communication.

Skills

Communication

Analytical thinking

Computer skills

Interpersonal skills

Customer-focused

Independence

Team collaboration

Pressure handling

Tools

Microsoft Office

Job description

An Edmonton client is seeking a personable and detail-oriented Customer Service Representative to support daily customer communication and administrative operations.

Customer Service Representative Highlights:

• Manage daily customer communication through phone and email, handling approximately 8-10 customer interactions per day.
• Communicate with multinational and local oil and gas clients, with a strong focus on on-time delivery.
• Handle inbound and occasional outbound calls.
• Coordinate with the production team to support customer needs and ensure smooth order processes.
• Assist walk-in customers and maintain a professional office presence.
• Conduct occasional client visits, approximately 3-4 times per year.
• Perform data entry and administrative tasks using Microsoft Office and internal systems; training will be provided.
• Recommend potential products or services to management by gathering customer information and analyzing customer needs.
• Identify opportunities to generate sales and support business growth.
• Build and maintain strong customer relationships through open and professional communication.
• Monitor market conditions and competitor activity.
• Follow company procedures, communication guidelines, and policies.

Requirements:

• Strong analytical and critical-thinking skills.
• Ability to work effectively under pressure.
• Strong computer skills.
• Excellent communication and interpersonal skills.
• Personable and customer-focused approach.
• Previous oil and gas industry experience is an asset.
• Ability to work independently while collaborating effectively with production and other internal teams.

Hours & Wage:

• Wage: $22-25 per hour
• Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m.
• Employment Type: Contract with potential for permanent employment.

Start Date:

As soon as possible.

Fraud Alert

We have become aware of fraudulent employment opportunities being offered under the name of Express Employment Professionals/Specialized Recruiting Group by various international organizations or individuals. It is important to note that our company's policies and procedures do not charge candidates any fees, and all hiring processes include interviews. Any payment request would violate our business conduct standards and ethical practices. We do not offer employment through social media or chat platforms like WhatsApp. We take these scams very seriously and are working with the appropriate authorities to end them. We urge you to remain vigilant and report suspicious outreach to local authorities. If you have any concerns, please email us at [e-mail].