Customer Service Representative

Alfa Laval Inc.; Moose Jaw; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to support agricultural business locations. This role involves optimizing shipping and returns, processing complex orders, and resolving delivery issues. Ideal candidates will possess a Bachelor's degree and a basic understanding of customer service practices. Familiarity with tools like SAP, Power BI, and Salesforce is preferred. Join a team dedicated to making a positive impact in the agricultural supply chain and help connect farmers with essential products.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Basic understanding of customer service practices and procedures.

Responsibilities

• Maintain systems and relationships that meet customer demand forecast.
• Inform customers about order status and invoices.
• Execute customer service strategies and handle basic issues.

Skills

Customer Service

Order Management

Problem Solving

Education

Bachelor's degree in a related field

Tools

SAP

Power BI

Salesforce

Job description

Cargill's size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials - from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill's agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products.

Job Purpose and Impact

The Customer Service Representative, will support a moderate scale of customer service activities for a group of agricultural business locations. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Position Information

• Relocation assistance will not be provided for this position.

Qualifications

Minimum Required

• Bachelor's degree in a related field or equivalent experience
• Other minimum qualifications may apply

Preferred

• Agricultural background
• SAP knowledge
• Power BI knowledge
• Salesforce knowledge

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Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.