Customer Service Representative

AppleOne, Inc.; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Two weeks vacation

Wellness stipend

Casual dress code

Job summary

AppleOne, Inc. in Mississauga, ON is seeking a Customer Service Representative to support customers through the delivery cycle in a fast-paced transport and storage materials environment.

You will work with customers, account contacts, national teams, and delivery teams to keep products moving from inbound receipt to final delivery, ensuring clear communication and professional service at every step.

Responsibilities

• Handle 20 to 30 incoming calls per day via a queue, with peaks during busy periods.
• Communicate with customers and account contacts by phone and email to schedule deliveries and provide updates.
• Oversee product flow from inbound receipt to final delivery to meet service commitments.
• Coordinate with national teams to support cross-docking and middle-mile movement.
• Address customer escalations and delivery-day concerns, escalating when needed.
• Assist delivery teams to achieve high customer satisfaction through planning and responsiveness.

Skills

Customer service

Job description

Job Summary

We are seeking a Customer Service Representative for a direct hire opportunity in Mississauga, ON within the transport and storage materials industry. This role is ideal for a customer-focused professional who thrives in a fast-paced environment, enjoys solving problems, and can create a reassuring, positive experience for customers who are waiting on important deliveries.

This is a great opportunity to join a light-hearted, team-oriented office environment with supportive coworkers and a strong service culture. The Customer Service Representative will work closely with customers, account contacts, national teams, and delivery teams to help ensure products move smoothly from inbound receipt through final delivery. Success in this role requires urgency, clear communication, professionalism, and the ability to keep customers informed and confident throughout the delivery process.

Key Responsibilities

• Manage 20 to 30 incoming customer calls per day through a call queue, with higher volume during peak seasons.
• Communicate with customers and account contacts by phone and email to schedule product deliveries and provide timely updates.
• Oversee the flow of product from inbound receipt to final delivery, helping ensure service commitments are met.
• Coordinate with national teams to support cross-docking activity and product movement to middle-mile hubs.
• Handle customer escalations, delivery-day concerns, and complaints, escalating to account managers when needed.
• Support delivery teams in achieving strong customer satisfaction scores through accurate planning and responsive service.

Compensation and Benefits

• Salary: $50,000 per year.
• Job type: Direct hire.
• Schedule: 8:00 a.m. to 5:00 p.m.
• Alternating Saturdays required approximately once per month.
• When working a Saturday, employees receive the following Monday off in lieu.
• Business casual dress code, with jeans permitted on Fridays.
• Benefits after probation include 2 weeks of vacation, 3 sick days, health benefits including medical, dental and vision, LTD, and a wellness spending account for fitness services, fitness equipment, health products and services.