Customer Service Rep

Canada Cartage Group; Alberta; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Discounted hotels

Car rentals

Entertainment

Gym memberships

Fun events throughout the year

Job summary

Canada Cartage Group in Alberta is seeking a Customer Service Representative to be the first point of contact for customers. You will address inquiries, track shipments, and resolve issues while ensuring customer satisfaction.

The ideal candidate will have 1-2 years of customer service experience and a high school diploma. The position offers a positive work atmosphere with benefits including discounted services and opportunities for career growth.

Qualifications

• 1-2 years of customer service experience.

Responsibilities

• Support warehouse operations team with customer inquiries.
• Create and submit customer reports.
• Track and trace drivers as required.
• Schedule delivery appointments when required.

Skills

Customer service skills

Proficient in Microsoft Office

Strong attention to detail

Strong organizational skills

Familiarity with warehouse operations

Education

High school diploma

Job description

Position Summary

The CSR would be the first point of contact for our customers. Responsibilities will include addressing customer inquiries, tracking and updating shipment status, and resolving any issues or concerns that may arise. Your exceptional customer service skills will play a critical role in ensuring customer satisfaction and maintaining positive relationships with our clients.

Schedule

Days / evening shift available, exact times to be determined.

What you will do

• Support warehouse operations team with customer inquiries
• Create and submit customer reports
• Provide Operations team with needed reports
• Track and Trace our drivers as required
• Schedule delivery appointments when required
• Other duties as assigned

What You’ll Bring

• 1-2 years
• High school diploma

Skills & Competencies

• Strong attention to detail.
• Proficient in the following Microsoft Office programs: Word, Excel and Outlook.
• Familiarity with warehouse operations
• Strong organizational skills

Benefits

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few.
• Fun events throughout the year, like summer barbeques and driver‑appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.

Accessibility Commitment

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

Equal Employment Opportunity

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.