Customer Service Representative

Fuze Logistics Services Inc; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a Customer Service Representative to join their dynamic team in Mississauga. In this role, you'll be the key point of contact for customers, providing essential information about service capabilities and shipment statuses. Your excellent organizational and communication skills will help you thrive in a fast-paced environment, ensuring that customer needs are met effectively. This company values a healthy work-life balance and offers opportunities for career growth, making it an ideal place for those passionate about logistics and customer service.

Benefits

Competitive salary

Dynamic Environment

Healthy work-life balance

Opportunities for Career Growth

Qualifications

• 1 year of experience in transport customer service.
• Strong attention to detail and good local geographical knowledge.

Responsibilities

• Provide information on service capabilities and capacity availability.
• Enter order information accurately and on time.
• Resolve service issues and communicate with customers.

Skills

Organizational Skills

Interpersonal Communication

Computer Skills

Problem-Solving

Education

1 year of transport customer service

Tools

Microsoft Office Suite

Job description

Direct message the job poster from Fuze Logistics Services Inc

Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.

We are seeking a Customer Service Representative (OTR Transport) to join our team in Mississauga!

The successful candidate will be responsible for communicating with customers on service capabilities, work order input, coordination with dispatch and to provide information on shipment status.

Job Responsibilities and Duties:

• Provides information to customers on service capabilities and capacity availability.
• Enters order information directly into computer system, accurately and on a timely basis.
• Resolves service issues.
• Schedules appointment times as required meeting designated delivery windows set by the customer.
• Communicates with customers (shippers, consignees and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times and alternative solutions where possible.
• Performs other duties as requested.

Abilities and Skills:

• Excellent organizational, interpersonal communication and computer skills.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision.
• Recognize problems, identify possible causes and resolve routine problems.
• Ability to establish and maintain professional atmosphere for, co-workers and customers.

Qualifications:

• 1 year of transport customer service.
• Strong attention to detail, and very good local geographical knowledge.
• Bring energy, enthusiasm and a positive attitude to the job.
• Experienced with Microsoft Office Suite.

What we offer:

• Competitive salary, as well as other perks and benefits.
• Dynamic Environment.
• A Healthy work-life balance.
• Opportunities for Career Growth!

If you qualify for this role, please send your resumes to: [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Transportation, Logistics, Supply Chain and Storage

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