Customer Service Representative

Randstad Canada; Longueuil; Hybrid; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Bonus up to $20k

Hybrid work

Evening premium

Comprehensive benefits

3 weeks vacation

Job summary

Randstad Canada seeks a Customer Service Representative for our Longueuil team. You will be the first contact for clients in a multi-month financial process, delivering empathetic support and clear guidance.

The role offers a base salary of $55,000–$60,000, a bonus program up to $20,000, and a hybrid model after training. Bilingual French/English is required, with some evening shifts for a $50 premium. Office near the metro in Longueuil, supportive team environment, and paid vacation benefits.

Qualifications

• Relevant customer service experience, ideally in a call center environment.
• Bilingual in French and English; ability to communicate with clients outside of Quebec.

Responsibilities

• Act as the first point of contact (inbound calls) to answer clients' questions regarding their file.
• Volume of approximately 50 calls per day.
• Follow up on payment agreements and make adjustments as requested.
• Demonstrate empathy to reassure and guide clients who may be experiencing financial stress.
• Efficiently transfer urgent situations to the appropriate administrators or advisors.
• Actively contribute to the company's reputation by soliciting feedback from satisfied clients.
• Take charge of managing email inquiries once the role is mastered.

Skills

Call center

Bilingual FR/EN

Empathy

Active listening

Job description

Do you have call center experience and are looking for a team where you can build a long-term career? Our client, a leader in financial consulting and insolvency, is seeking a Customer Service Representative to join their Longueuil team. In this key role, you will be the first point of contact for individuals navigating a multi-month financial process. If you are committed to providing empathetic service, solving problems, and growing within a company that truly values its employees' success, this Customer Service Representative position in Longueuil is for you!

Advantages

• Competitive salary: Base salary between $55,000 and $60,000.
• Exceptional bonus program allowing some agents to add up to $20,000 to their annual salary!
• Hybrid work model: After 3 months of in-person training, enjoy 2 days of remote work per week.
• Flexibility and premiums: Monday to Friday daytime schedule, with the option to work 1 to 2 evenings per week (until 7 PM) with a $50 premium per evening.
• Comprehensive benefits: Insurance (medical, dental, disability), group RRSP, 4 personal days.
• 3 weeks of vacation to start.
• Stimulating environment: Office located next to the metro in Longueuil, snacks/meals regularly provided, relaxed atmosphere, and a highly inclusive team.

Responsibilities

• Act as the first point of contact (inbound calls) to answer clients' questions regarding their file.
• Volume of approximately 50 calls per day.
• Follow up on payment agreements and make adjustments as requested.
• Demonstrate empathy to reassure and guide clients who may be experiencing financial stress.
• Efficiently transfer urgent situations to the appropriate administrators or advisors.
• Actively contribute to the company's reputation by soliciting feedback from satisfied clients.
• Take charge of managing email inquiries once the role is mastered.

Qualifications

• Relevant customer service experience, ideally in a call center environment.
• Previous work experience in the Canadian market.
• Strong listening skills, empathy, and a sincere desire to help people.
• Excellent telephone communication skills.
• Team spirit, open-mindedness, and a good ability to learn.
• Bilingual in French and English. English must be mastered as you will be required to communicate with clients outside of Quebec.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.