Bilingual (FRENCH) Customer Service

Altis Technology; Mississauga; Hybrid; CAD 37,000 - 45,000; Full time

Job summary

Altis Technology is seeking a bilingual customer service specialist to assist financial advisors via inbound calls, addressing RESP questions, transfers, and password resets in a fast-paced setting.

You will receive training and work in a hybrid environment across Toronto, Mississauga, or Montreal, leveraging bilingual skills to explain processes clearly and professionally.

Qualifications

• Advanced bilingual French and English skills with strong written and spoken communication.
• Post-secondary diploma or degree is required.
• Experience in customer service in banking, call centre, retail, or another high-volume environment.
• Availability to work 37.5 hours per week within 8:00 a.m. to 8:00 p.m. ET.
• Ability to complete required pre-interview assessments, including personality, French, and English assessments.

Responsibilities

• Respond to inbound calls and provide timely, professional support to financial advisors.
• Answer questions related to RESPs, transfers, password resets, and established processes.
• Explain detailed information in a clear, approachable way so advisors understand next steps.
• Navigate urgent or challenging conversations with patience, empathy, and professionalism.
• Switch confidently between French and English based on callers' needs.

Skills

Advanced bilingual French and English

Active listening

Problem-solving

Relationship-building

Communication skills

Education

Post-secondary diploma or degree

Job description

Location: Hybrid, Toronto, Mississauga, or Montreal, 3 days on-site per week
Language: Advanced bilingual French and English required, with excellent written and spoken communication in both languages. Candidates must be comfortable switching seamlessly between French and English
Duration: Contract, September 28, 2026 to April 30, 2027
Background Check Requirement: Credit, criminal, education, and employment verification required

About the Opportunity

If youre a confident communicator who enjoys helping people find solutions, this is an opportunity to build valuable experience within the financial services industry. Youll join a fast-paced, service-focused environment where empathy, professionalism, and clear communication are essential to creating a positive experience.

In this role, youll primarily handle inbound calls from financial advisors who need support with RESP questions, transfer updates, password resets, and other process-related inquiries. Youll receive training on the technical side, but your ability to listen carefully, explain information clearly, and handle challenging conversations with confidence will set you apart.

Whats In It for You

Youll earn $27 to $33 per hour while gaining hands-on exposure to financial services in a collaborative hybrid environment. Youll receive structured training and have opportunities to strengthen your communication, customer service, and problem-solving skills while working closely with a supportive team.

Your Responsibilities

• Youll respond to inbound calls and provide timely, professional support to financial advisors.
• Youll answer questions related to RESPs, transfers, password resets, and established processes.
• Youll explain detailed information in a clear, approachable way so advisors understand their next steps.
• Youll navigate urgent or challenging conversations with patience, empathy, and professionalism.
• Youll switch confidently between French and English based on each callers needs.

Skills and Qualifications

• Previous customer service experience in banking, a call centre, retail, or another high-volume customer-facing environment.
• Advanced bilingual French and English skills, B2 advanced or C1 French proficiency, with strong spoken and written communication.
• A post-secondary diploma or degree is required.
• Strong active listening, problem-solving, and relationship-building skills.
• Proven ability to manage difficult customer situations and communicate processes clearly.
• Availability to work 37.5 hours per week within operating hours of 8:00 a.m. to 8:00 p.m. Eastern Time.
• Ability to complete required pre-interview assessments, including personality, French, and English assessments.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.