Customer Service Representative

Todd O'Donnell Insurance Agency; Guelph; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

3 weeks vacation

Health and Dental Benefits

Annual Retention Bonus

RRSP match program

Flexibility

Job summary

A well-established insurance agency in Guelph seeks a dynamic Office/Service Manager. The ideal candidate will be energetic, organized, and capable of handling the busy environment while providing exceptional customer service. Responsibilities include managing daily office operations, training staff, and assisting customers with their insurance needs. With a total compensation potential exceeding $50K, the role offers various benefits including health and dental coverage, a commission structure, and vacation time.

Qualifications

• Proven ability to manage day-to-day office operations.
• Strong communication skills and ability to pivot conversations.
• Experience in customer service and handling claims.

Responsibilities

• Manage the general office organization.
• Assist customers with their insurance needs.
• Coordinate training on new service initiatives.

Skills

Organizational skills

Customer service skills

Motivation

Job description

Office/Service Manager - Desjardins Agent Insurance Office - Cambridge and/or Guelph

Overview:

Are you a self-driven, energetic and passionate individual that is looking for a challenge? Interested in working on a Team that is in the Top 1%? We are looking for a high energy, self motivated individual to join our team.

A Desjardins Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Qualities/Is this YOU?

We are looking for an efficient, confident, organized and resourceful individual to help us manage the day to day noise in our office. We want someone who can learn quickly and take over the busy-ness of the office so that the agent and sales team can concentrate on sales. You are patient and can assist customers on their worst days and you are also highly motivated to talk to other customers about their insurance needs and pivot to other lines of insurance.

Job Role:

• 1st Ambassador of the office
• General office organization
• Deflector of calls to the agent and sales team
• Training team on new initiatives related to service/billing/claims
• Claims follow up
• Pivoting to other lines of business
• Ordering of office & marketing supplies
• Sale of insurance

Total Compensation & Other Fun Stuff:

• Salary (Sales Team)
• Commission
• Annual Retention Bonus
• Monthly/Quarterly Team Promotions and Bonus will be available
• 3 weeks vacation
• Health and Dental Benefits (after 3 months)
• RRSP match program
• Technology (laptop)
• Flexibility
• Potential for compensation over $50K

*** If interested, please include a cover letter letting us know why we want YOU!***

Licensing:

OTL & LLQP are required but are not need to interview. We will look after this for you. They are not easy exams though!