Customer Service Representative - Fastfrate Group (Edmonton)

Fastfrate Group; Edmonton; On-site; CAD 28,000 - 39,000; Full time

Job summary

Fastfrate Group is seeking a Customer Service Representative to be the first contact for customers from booking through transit to final delivery. The role coordinates with Driver Coordinators, Planners, Sales, Traffic and Management to ensure top-tier service for each load.

The position requires a post-secondary credential, 1–2 years in customer service, and strong communication, computer, and organizational skills.

Qualifications

• Post-secondary degree or diploma required.
• 1-2 years in customer service preferred.
• Experience in transportation industry is a plus.

Responsibilities

• Email external customers, shippers and consignees and internal partners.
• Book pickup and delivery appointments and schedule as required.
• Notify external and internal customers of late arrival.
• Trace loads, inquiry about rates and capacity.
• Answer incoming calls and transfer appropriately.
• Data entering orders via EDI or manually inputting into the system.
• Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed.
• Supply accurate information/updates through online portals for various customers and weekly reporting.
• Trouble shoot problems including rescheduling and cancellation of loads.
• Performs other duties as required.

Skills

Customer focus

Communication skills

Computer skills

Organization

Problem solving

Team player

Education

Post-secondary degree or diploma

1-2 years customer service experience

Job description

Role Summary:

Reporting to the Office Manager, the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads.

Hours of Work:

Monday to Friday, 12:30pm-9:00pm

Work Arrangement:

On-site

Position Type:

Union

Employment Status:

Permanent

Compensation:

• Hourly Rate: $23.88

Work Location & Environment:

• 10020-56th Avenue, Edmonton, AB, T6E 5L7


• Office environment

Key Accountabilities:

In this role, you will:

• Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management


• Book pickup and delivery appointments and schedule as required


• Notify external and internal customers of late arrival


• Trace loads, inquiry about rates and capacity


• Answer incoming calls and transfer appropriately


• Data entering orders via EDI or manually inputting into the system


• Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed


• Supply accurate information/updates through online portals for various customers and weekly reporting


• Trouble shoot problems including rescheduling and cancellation of loads


• Performs other duties as required

Qualifications

We’re looking for someone who brings:

Education & Experience:

• Post-Secondary Degree or Diploma


• 1-2 years of prior work experience in Customer Service role(s)


• Experience in the transportation industry is considered an asset

Skills & Attributes:

• Commitment to customer satisfaction and a customer focused mentality.


• Strong computer skills.


• Excellent communication skills.


• Strong organizational skills and the ability to work on multiple tasks simultaneously.


• Creative and effective problem-solving ability.


• Well-organized, enthusiastic, professional and a positive team member.