Customer Service Representative

Midland Transport; Dieppe; On-site; CAD 40,000 - 50,000; Full time

Job summary

A prominent transportation company is seeking a motivated Bilingual Customer Service Representative located in Dieppe, NB. In this role, you will provide one-call resolution for inquiries, contributing to superior quality service. The ideal candidate must be bilingual in French and English, possess excellent communication skills, and be able to work effectively in a fast-paced environment. The position offers a Monday to Friday day shift with a focus on customer satisfaction and team support.

Benefits

Flexible health, drug, dental, and vision plan

RRSP matching program

3 weeks' paid vacation

Employee & Family Assistance Programs

Onsite fitness center

Free parking

Qualifications

• Exceptional verbal and written communication skills.
• Ability to work effectively and efficiently with customers.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Respond to inbound call inquiries in a professional manner.
• Ensure first call resolution through effective problem-solving.
• Enter pickups and deliveries accurately and timely.

Skills

Bilingualism (French and English)

Verbal communication skills

Written communication skills

Problem-solving skills

Time management

Education

High School diploma

Tools

Microsoft Office Suite

AS400 system

Job description

JOB DESCRIPTION

With over 50 years in the Transportation industry, Midland Transport has grown into a dynamic company throughout Atlantic Canada, Quebec, Ontario and the northeastern United States. This continued growth and success has been driven by our professional and dedicated team of 1900 employees, drivers and owner operators as well as our Company Values that drives our Superior Quality Service.

Midland Transport is looking for a motivated individual to work as a Bilingual Customer Service Representative based in Head Office Location, Dieppe, NB.

We are looking for someone who has the drive to go above and beyond the call of duty in providing Superior Quality Service for our customers. The new addition to our team will be responsible for providing one call resolution in responding to inquiries from our toll-free customer service line as well as our website. The position is Monday to Friday day shift.

Benefits To Joining Midland:

• A dynamic, safe, and rewarding work environment
• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• 3 weeks' paid vacation
• Free parking, an onsite fitness center open 24/7, and an onsite cafeteria

RESPONSIBILITIES

• Respond to inbound call inquiries in a professional and timely manner, with a focus on customer satisfaction
• Ensure first call resolution through problem-solving and effective call handling
• Enter pickups and deliveries on timely and precise manner
• Coordinate special movement of freight, trace shipments and research adjustments
• Deliver excellent customer service in accordance with the company's values and policies
• Support other team members by contributing to the team effort

QUALIFICATIONS

• Education Required: Minimum High School diploma
• Years of Experience Required:
• Bilingualism is mandatory (French and English)
• Exceptional verbal, written and listening communication skills
• Strong problem-solving skills
• The ability to work effectively and efficiently with both internal and external customers
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to work both independently and in a team environment
• Knowledge of Microsoft Office suit
• Knowledge of telephone systems and AS400 system as an asset
• Post-secondary education and call center experience in a fast paced environment, along with knowledge of the transportation industry are definite assets

ABOUT US

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

ABOUT THE TEAM

At Midland, we're not just moving freight - we're building the next generation of transportation. We've been one of the most trusted carriers in Canada and the United States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We're investing in technology to deliver measurable customer-focused solutions, and we're also committed to sustainability and growth.

Joining Midland means becoming part of a dynamic company that values safety, continuous improvement, and results. Our employees are the driving force behind our success, and we're proud to foster a workplace where talent thrives, ideas are valued, and careers are built for the long haul. Whether on the road or in a service centre or office, every Midland employee helps build lasting relationships with our customers. We're looking for motivated and skilled people who want to contribute to our high-performing team and be part of a business that is growing, evolving, and setting the standard in transportation and logistics.

Let’s drive success together.