Customer Service Representative

Genuine Parts Company; City of Moncton; On-site; CAD 35,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill orders and handle incoming calls. You will respond to product inquiries, provide quotes, and enter orders via multiple channels, while maintaining strong customer relationships.

Ideal candidates have a high school diploma or GED with up to three years of related experience, strong communication skills, and proficiency with business systems. A comprehensive benefits package is offered.

Qualifications

• High school diploma or GED required, 0–3 years of related experience.
• Reliable, organized, detail-oriented.
• Strong written and verbal communication skills.
• Ability to multi-task and manage time.
• Moderate computer skills and use of business systems.
• Product knowledge preferred.

Responsibilities

• Responds to basic customer inquiries regarding products and quotes.
• Enter orders via telephone, fax, email, or walk-in.
• Negotiate price within parameters to influence gross profit.
• Adjust non-contract pricing to meet customer demand while maximizing profit.
• Builds relationships to drive repeat business and improve processes.
• Ensure inventory levels and source products from various inventories.
• Determine cost-effective shipping methods for orders.
• Collaborate with Account Representatives to ensure satisfaction.
• Expedite backorders and prepare shipments; handle returns as needed.

Skills

Reliability and attention to detail

Organization

Communication skills

Time management

Computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and
• externally via email, using business systems and searching capabilities to find products
• on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.