Customer Service Representative

The Brick; City of Cold Lake; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Paramedical services

Employee discounts

Career development

Job summary

The Brick is seeking friendly, customer-focused individuals to join our service team at one of our franchise locations. You will respond to inquiries, identify customer needs, and provide solutions while maintaining a positive, professional demeanor.

Flexibility to work evenings and weekends is required as part of a dynamic retail environment. The role offers opportunities for career progression and comprehensive benefits as part of a supportive team.

Qualifications

• Strong customer service focus.
• Team oriented.
• High school diploma or equivalent.
• Exceptional communication skills, both written and verbal.
• Proven ability to multitask and maintain organization.
• Proficiency with computers and Microsoft Office programs.
• Flexibility to work all shifts, including evenings and weekends, as required.

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner.
• Follow up with customers to identify and support their needs.
• Promote customer loyalty by providing exceptional customer support.
• Review and follow up on order reports on a daily basis.
• Other duties as assigned.

Skills

Customer focus

Team orientation

Communication skills

Multitasking

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous franchise locations!

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• Strong customer service focus
• Team oriented
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]