Business Process Lead, Front End Store Operations

The Home Depot; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

The Home Depot Canada is seeking a Business Process Lead – Front End to shape the ordering experience on the store floor, from picking to checkout and fulfillment. You will own end-to-end processes, partner with IT and business teams, and drive customer and associate value through data-driven decisions.

This role emphasizes change management, stakeholder alignment, and a product mindset, with a focus on simplifying workflows and delivering measurable improvements in store operations.

Qualifications

• 2+ years in a role requiring structured problem-solving and stakeholder management.
• Experience identifying opportunities and translating needs into solutions.
• Familiarity with data-driven decision making and process improvement.

Responsibilities

• Strategy & Planning: advocate for customers and associates, define future store ordering workflow.
• Delivery & Execution: test solutions, outline requirements, manage change in stores.
• People: collaborate across stores, IT, and leadership to deliver business value.

Skills

Structured problem-solving

Stakeholder management

Product analysis

Business analysis

Operations/Store leadership

Tools

SQL

JIRA

Pendo

Job description

Pay Range: $60,000 - $90,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Purpose

The Business Process Lead – Front End supports the strategy, design, and rollout of complex ordering systems and processes that shape the workflows associates perform on the store floor; picking, staging, checkout, and fulfilling customer orders. This role sits at the intersection of customer order management, order fulfillment, and the interconnected ordering experience, prioritizing the customer and associate experience throughout.

The Business Process Lead owns this end-to-end: finding what gets in the way of serving customers, aligning stakeholders around a solution grounded in rigorous data analysis, building it, rolling it out, and change-managing it into the field. The successful candidate is the product owner of a key part of the in-store order flow, bringing a product mindset that highlights curiosity, systems thinking and problem-framing. They will do this alongside having strong analysis, project and process management, as well as stakeholder management skills.

Position Responsibilities

Strategy & Planning

• Advocates for customers and associates by building a deep understanding of the store experience and using data to identify workflow and process opportunities within the ordering experience
• Reframes ambiguous business needs into clearly defined problems, shaping and communicating a strategic point of view on the future of store ordering
• Gains alignment with partners using an agile approach, informed by competitive and industry insight

Delivery & Execution

• Tests and refines solutions through store feedback and proof of concept work, validating processes and systems with business stakeholders and IT
• Identifies and communicates the benefits, issues, obstacles, and dependencies of features and enhancements, anticipating how change will land on the associate on the floor
• Leads change management for stores and leadership by translating solutions into requirements and providing the why behind changes
• Analyzes operational reporting and data to generate insight, support decisions, and recommend product and process improvements

People

• Fosters collaboration across cross-functional partners (stores, business teams, IT, leadership) to drive business value and resolve frictions in the customer and associate experience
• Advocates for customers and associates by bringing frontline workflow insight into every product and process decision
• Communicates effectively across all levels, from store associates to senior leadership, translating between technical, operational, and business language
• Builds subject-matter expertise in the interconnected ordering experience, sharing that expertise across project teams and in partner business teams

What We’re Looking For

• 2+ years in a role requiring structured problem-solving and stakeholder management — product analysis, business analysis, operations, consulting, field/store leadership, or a comparable path
• A strategic, systems & processes-oriented thinker
• Comfort ramping to functional speed quickly in a complex ordering/store-operations domain
• Foundational familiarity with SQL and product tooling (JIRA, Pendo, or similar) is an asset, not a requirement
• Product-lifecycle experience is a strong asset; a genuine feel for physical frontline processes is also valued

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.