Customer Service, Ramp, and Cargo Agent (Victoria) PTOC

The SSI Group; Sidney; On-site; CAD 28,000 - 36,000; Part time

Benefits offered by this job

Travel benefits

Employee recognition programs

Equal opportunity employer

Job summary

Pacific Coastal Airlines is hiring a Permanent Part Time On Call Customer Service, Ramp, and Cargo Agent based in Victoria. This role supports a family-oriented, dynamic environment with safety-first operations and a focus on customer service excellence.

The successful candidate will manage check-in, boarding, baggage handling, reservations, cargo, and aircraft ground services while upholding Pacific Coastal Airlines' service standards and commitment to a positive passenger experience.

Qualifications

• Experience in a customer-facing role.
• A valid driver's license.
• Ability to work under pressure with minimal supervision.
• Clear and effective communication skills.
• Ability to multitask in a time-sensitive environment.
• Comfortable using computers and payment terminals.
• Able to work outdoors in inclement weather.
• Flexible to work weekends, evenings, holidays, and irregular shifts.
• Must be able to obtain and maintain designated security clearance.
• Capable of lifting up to 70 pounds.

Responsibilities

• Check-in passengers and issue boarding passes; verify immigration documents.
• Check baggage and collect excess/overweight charges.
• Answer calls and book, change, or cancel flight reservations.
• Resolve service disruptions and determine alternative flight options.
• Execute deplaning and boarding processes for on-time departures.
• Process cargo shipments.
• Marshall, de-ice, and anti-ice aircraft.
• Load and unload passenger luggage, cargo, and pallets.
• Promote company products, services, and guidelines to passengers.
• Assist passengers with accessibility needs safely and professionally.
• Other duties as assigned.

Skills

Customer-facing experience

Clear communication

Work under pressure

Multitasking

Computer use

Credit/debit transactions

Outdoor work readiness

Flexible shifts

Security clearance readiness

Lifting up to 70 lbs

Job description

Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities:

• Check-in passengers, issue boarding passes, verify immigration documents
• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as canceled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Marshall, de-ice, and anti-ace aircraft
• On-load and off-load passenger luggage, cargo, containers/pallets, etc.
• Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times
• Commitment to providing a safe, stress-free, and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
• Other duties as assigned

Qualifications and Competencies:

• Experience in customer-facing role
• A valid driver's license
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with a demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes
• Comfortable using computers, credit, and debit machines
• Able to work outdoors during inclement weather conditions
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture:

We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Travel Benefits:

We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs:

We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability, or any other identifying characteristic.