Customer Service and Cargo Agent (Bella Bella) PT

The SSI Group; Bella Bella; On-site; CAD 22,000 - 33,000; Part time

Benefits offered by this job

Health benefits

Travel benefits

Employee programs

Job summary

Pacific Coastal Airlines in Bella Bella seeks a Permanent Part Time Customer Service and Cargo Agent. You will check-in passengers, issue boarding passes, manage baggage, and coordinate cargo shipments to ensure safe, on-time departures.

Ideal candidates are safety‑minded, customer‑focused, and comfortable with computers and payment terminals. Weekend/evening availability is required in a friendly, team‑oriented environment with growth opportunities within the company.

Qualifications

• Experience in a customer-facing role.
• Excellent verbal and written communication.
• Ability to work under pressure in a fast-paced environment.
• Proficient with computers and payment terminals.
• Willing to lift up to 70 pounds when needed.
• Flexible to work weekends, evenings, and holidays.

Responsibilities

• Check-in passengers and issue boarding passes.
• Verify immigration documents and manage baggage.
• Resolve disruptions and arrange alternative flights.
• Assist deplaning and boarding for on-time departures.
• Process cargo shipments.
• Promote company products, services, and guidelines.
• Maintain safety and a friendly passenger experience.
• Support accessibility needs of passengers.
• Perform other duties as assigned.

Skills

Customer service experience

Strong communication skills

Ability to work under pressure

Computer and POS systems

Lifting up to 70 pounds

Flexible schedule

Job description

Join our team!

Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service and Cargo Agent based in Bella Bella. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities

• Check-in passengers, issue boarding passes, verify immigration documents
• Check baggage and collect excess baggage/overweight charges
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Commitment to providing a safe, stress-free and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
• Other duties as assigned

Qualifications and Competencies

• Experience in customer-facing role
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits

We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits

We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, and Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs

We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.