Customer Service And Cargo Agent (Bella Bella) PT

Pacific Coastal Airlines Ltd.; Vancouver, Bella Bella; On-site; CAD 30,000 - 40,000; Part time

Benefits offered by this job

Health benefits including dental and vision

Travel perks for employees and family

Employee recognition programs

Job summary

Pacific Coastal Airlines Ltd. is seeking a Permanent Part Time Customer Service and Cargo Agent based in Bella Bella, British Columbia. In this role, you will manage customer interactions and ensure a safe and positive experience for passengers.

The ideal candidate will thrive in a dynamic environment, possess excellent communication skills, and be flexible with work schedules. In addition, a standard benefits package and various travel perks are offered to employees.

Qualifications

• Experience in customer-facing role.
• Ability to work under pressure with minimal supervision.
• Comfortable using computers and payment processing machines.

Responsibilities

• Check baggage and manage excess baggage charges.
• Answer calls and handle flight reservations.
• Resolve service disruptions efficiently.
• Process cargo shipments and ensure safety during boarding.

Skills

Customer service

Effective communication skills

Problem solving

Multitasking

Job description

Job Description

Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service and Cargo Agent based in Bella Bella. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in the beautiful province of British Columbia.

Job Responsibilities

• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Commitment to providing a safe, stress-free and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Other duties as assigned

Qualifications and Competencies

• Experience in customer-facing role
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Benefits

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, and Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.