Customer Service, Call Centre, and Cargo Agent (Prince George) PTOC

Pacific Coastal Airlines Ltd.; Prince George; On-site; CAD 22,041 - 33,062; Part time

Benefits offered by this job

Travel benefits

Employee programs

Job summary

Pacific Coastal Airlines is seeking a Permanent Part Time On Call Customer Service, Call Centre, and Cargo Agent in Prince George. The role focuses 75% on call centre duties with duties spanning reservations, baggage handling, and cargo processing.

The ideal candidate has strong communication, flexibility, and a safety-minded approach. The position offers a chance to work in a family-oriented, dynamics-driven environment with travel perks and employee programs.

Qualifications

• Experience in customer service.
• Ability to work under pressure with minimal supervision.
• Clear and effective communication skills with demonstrated ability to have difficult conversations.
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes.
• Comfortable using computers, credit and debit machines.
• Able to work outdoors during inclement weather conditions.
• Flexible to work weekends, evenings, holidays and/or irregular shifts.
• Must be able to obtain and maintain designated security clearance.

Responsibilities

• Respond to phone inquiries regarding fares, schedules, routings, etc.
• Book, change and cancel flight reservations
• Resolve service disruption issues over the phone and in person, determining alternative flight options
• Check baggage and collect excess baggage/overweight charges
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Promote company products, services, processes, and guidelines at all times
• Commitment to providing a safe, stress-free, and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Assist passengers with accessibility needs safely and professionally
• Other duties as assigned

Skills

Phone skills

Customer service

Communication

Multitasking

Problem solving

Security clearance eligibility

Lifting up to 70 lbs

Tools

POS terminals

Job description

Customer Service, Call Centre, and Cargo Agent (Prince George) PTOC

Prince George Airport, 4141 Airport Road, Prince George, British Columbia, Canada

Job Description

Posted Tuesday, July 21, 2026 at 10:00 AM

Pacific Coastal Airlines is seeking a Permanent Part Time On Call Customer Service, Call Centre, and Cargo Agent based in Prince George. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

The ideal candidate for this position is someone who has excellent phone and people skills and enjoys working in an ever-changing environment where multi-tasking and flexibility are the key attributes.

Note: Call Centre duties will be the primary (75%) responsibility of this role.

Job Responsibilities:

• Respond to phone inquiries regarding fares, schedules, routings, etc.
• Book, change and cancel flight reservations
• Resolve service disruption issues over the phone and in person, determining alternative flight options
• Check baggage and collect excess baggage/overweight charges
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times
• Commitment to providing a safe, stress-free, and friendly passenger experience
• Deliver service standards in accordance withPacific Coastal Airlinesphilosophy
• Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
• Other duties as assigned

Qualifications and Competencies:

• Experience in customer service
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Able to work outdoors during inclement weather conditions
• Flexible to work weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airline in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, Wes tJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability, or any other identifying characteristic.

Prince George Airport, 4141 Airport Road, Prince George, British Columbia, Canada