Customer Service and Cargo Agent (Bella Bella) PT

Pacific Coastal Airlines; Bella Bella; Vor Ort; CAD 25.000 - 33.000; Teilzeit

Benefits dieser Stelle

Extended health benefits

Dental insurance

Travel perks and discounts

Employee recognition programs

Discounts on travel and cargo services

Zusammenfassung

Pacific Coastal Airlines in Bella Bella is seeking a Permanent Part Time Customer Service and Cargo Agent. The role focuses on passenger check-in, boarding, baggage handling, and cargo processing, while delivering a safe and friendly passenger experience.

The ideal candidate brings customer-facing experience, strong communication, and the ability to work in a dynamic, time-sensitive environment. Flexible scheduling includes weekends and evenings in a team-oriented setting at the Bella Bella base.

Qualifikationen

• Experience in customer-facing role.
• Clear and effective communication with ability to handle difficult conversations.
• Ability to work in a time-sensitive, ever-changing environment with multitasking and problem solving.
• Comfortable using computers and payment devices (credit/debit).
• Flexible to work any day including weekends, evenings, holidays, or irregular shifts.

Aufgaben

• Check-in passengers, issue boarding passes, verify immigration documents
• Check baggage and collect excess baggage/overweight charges
• Resolve service disruption issues such as cancelled or missed flights, determine alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Promote company products, services, processes and guidelines at all times
• Commit to providing a safe, stress-free and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Assist passengers with accessibility needs safely and professionally using ground service equipment
• Other duties as assigned

Kenntnisse

Customer-facing experience

Clear communication skills

Multitasking under pressure

Ability to lift up to 70 pounds

Credit/debit machine familiarity

Tools

POS terminals / payment devices

Jobbeschreibung

Join our team! Pacific Coastal Airlines is looking for a

Join our team! Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service and Cargo Agent based in Bella Bella. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company. Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities

• Check-in passengers, issue boarding passes, verify immigration documents
• Check baggage and collect excess baggage/overweight charges
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Commitment to providing a safe, stress-free and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
• Other duties as assigned

Qualifications And Competencies

• Experience in customer-facing role
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture

We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits

We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits

We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, and Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs

We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.