Customer Service, Ramp, and Cargo Agent (Tofino) PTOC

Canadian Inclusion; Tofino; On-site; CAD 25,000 - 36,000; Part time

Job summary

Pacific Coastal Airlines in Tofino seeks a Permanent Part Time On Call Customer Service, Ramp, and Cargo Agent to join our friendly team. You will handle passenger interactions, baggage, cargo, and flight support duties while maintaining safety and service standards.

The role requires the ability to work under pressure, weekend/evening shifts, and comfort with computers and payment devices. On-site duties at the Tofino location with the broader Pacific Coastal network.

Qualifications

• Experience in a customer-facing role is required.
• Ability to communicate clearly and handle difficult conversations.
• Proficient with computers and payment terminals.
• Capable of lifting and handling luggage up to 70 pounds.

Responsibilities

• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as canceled or missed flights
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Marshall, de-ice, and anti-ace aircraft
• On-load and off-load passenger luggage, cargo, containers/pallets, etc.
• Promote company products and guidelines at all times
• Deliver safe, stress-free passenger experiences
• Assist passengers with accessibility needs
• Other duties as assigned

Skills

Customer service

Communication skills

Multitasking

Stress management

Safety-conscious

Tools

POS systems

Job description

Customer Service, Ramp, and Cargo Agent (Tofino) PTOC (Administrative)

Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service, Ramp, and Cargo Agent based in Tofino. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities:

• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as canceled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Marshall, de-ice, and anti-ace aircraft
• On-load and off-load passenger luggage, cargo, containers/pallets, etc.
• Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times
• Commitment to providing a safe, stress-free, and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
• Other duties as assigned

Qualifications and Competencies:

• Experience in customer-facing role
• A valid driver's license
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with a demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes
• Comfortable using computers, credit, and debit machines
• Able to work outdoors during inclement weather conditions
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture:

We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Travel Benefits:

We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, Wes tJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs:

We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability, or any other identifying characteristic.