Customer Service, Ramp, and Cargo Agent (Penticton) PT

Pacific Coastal Airlines; Penticton; On-site; CAD 23,000 - 33,000; Part time

Benefits offered by this job

Extended health

Dental

Vision

Travel medical

Life insurance

AD&D

Employee assistance program

Paid sick days

Paid personal emergency days

Job summary

Pacific Coastal Airlines in Penticton, BC, is seeking a Permanent Part Time Customer Service, Ramp, and Cargo Agent to join our safety‑minded, passenger‑oriented team. You will check-in passengers, handle baggage, process cargo, and support flight operations in a fast‑paced environment.

The role requires strong communication, the ability to multitask under pressure, and a customer‑minded approach. You must be able to lift up to 70 lbs and be flexible with scheduling, including weekends and

Qualifications

• Experience in customer-facing role.
• A valid driver’s license.
• Ability to work under pressure with minimal supervision.
• Clear and effective communication with difficult conversations.
• Able to multitask in a time-sensitive environment.
• Comfortable using computers and payment machines.
• Able to lift up to 70 pounds.
• Able to work outdoors in inclement weather.
• Flexible to work weekends, evenings, and holidays.
• Represent Pacific Coastal Airlines professionally.
• Must be able to obtain and maintain designated security clearance.

Responsibilities

• Check-in passengers, issue boarding passes, verify documents.
• Check baggage and collect excess charges.
• Answer calls, book, change and cancel reservations.
• Resolve service disruption issues and determine alternative flight options.
• Execute deplaning and boarding for safe, on-time departures.
• Process cargo shipments.
• Marshall, de-ice, and prepare aircraft.
• On-load and off-load passenger luggage, cargo, containers/pallets.
• Promote company products and services to customers.
• Deliver safe, stress-free passenger experiences.
• Assist passengers with accessibility needs and use ground service equipment.

Skills

Customer-facing experience

Valid driver’s license

Ability to work under pressure

Clear and effective communication

Multitasking in fast-paced environment

Computer usage (credit/debit machines)

Outdoor work in inclement weather

Flexible scheduling

Security clearance eligibility

Physical strength (lift up to 70 lbs)

Job description

Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service, Ramp, and Cargo Agent based in Penticton. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities

• Check-in passengers, issue boarding passes, verify immigration documents
• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as canceled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Marshall, de-ice, and anti-ace aircraft
• On-load and off-load passenger luggage, cargo, containers/pallets, etc.
• Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times
• Commitment to providing a safe, stress-free, and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
• Other duties as assigned

Qualifications And Competencies

• Experience in customer-facing role
• A valid driver's license
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with a demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes
• Comfortable using computers, credit, and debit machines
• Able to work outdoors during inclement weather conditions
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits:

• extended health
• dental
• vision
• travel medical
• life insurance
• Accidental Death and Dismemberment
• an employee and family assistance program
• paid sick days
• paid personal emergency days

Travel Benefits:

• Pacific Coastal Airlines
• WestJet
• Air Canada
• Iceland Air
• Delta
• Allegiant
• Cathay Pacific
• Alaska Airlines
• and more
• discounts with various hotels and restaurants within the communities we serve
• steeply discounted cargo shipping within the Pacific Coastal Airlines network

Employee Programs:

• employee recognition and reward programs
• a milestone service recognition program
• employee appreciation events throughout the year

Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability, or any other identifying characteristic.