Customer Service, Ramp, and Cargo Agent (Penticton) PT

Canadian Inclusion; Penticton; Hybrid; CAD 25,000 - 33,000; Part time

Benefits offered by this job

Health benefits

Travel benefits

Employee programs

Job summary

Pacific Coastal Airlines in Penticton is seeking a part-time Customer Service, Ramp, and Cargo Agent to join its team. The role supports passenger and cargo operations, checks baggage, handles reservations, and ensures a safe, on-time travel experience.

The candidate should be customer-focused, able to work outdoors in varying weather, and comfortable handling equipment. Weekend and irregular shifts may be required.

Qualifications

• Experience in a customer-facing role.
• Valid driver's license.
• Ability to work under pressure with minimal supervision.

Responsibilities

• Check baggage and collect excess baggage/overweight charges.
• Answer calls, book, change and cancel flight reservations.
• Resolve service disruption issues and find alternative options.
• Execute deplaning and boarding processes for on-time departures.
• Process cargo shipments.
• Assist with aircraft marshalling, de-icing, and anti-ice.
• Handle loading/unloading of luggage and cargo.
• Promote company products, services and guidelines at all times.
• Provide safe, stress-free, and friendly passenger experiences.
• Deliver service standards per company philosophy.
• Assist passengers with accessibility needs and use ground service equipment as required.
• Perform other duties as assigned.

Skills

Customer-facing experience

Valid driver's license

Ability to work under pressure

Strong communication skills

Multitasking and problem-solving

Job description

Customer Service, Ramp, and Cargo Agent (Penticton) PT (Administrative)

Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service, Ramp, and Cargo Agent based in Penticton. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities:

• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as canceled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Marshall, de-ice, and anti-ace aircraft
• On-load and off-load passenger luggage, cargo, containers/pallets, etc.
• Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times
• Commitment to providing a safe, stress-free, and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
• Other duties as assigned

Qualifications and Competencies:

• Experience in customer-facing role
• A valid driver's license
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with a demonstrated ability to have difficult conversationsAbility to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes
• Comfortable using computers, credit, and debit machines
• Able to work outdoors during inclement weather conditions
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture:

We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits:

We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits:

We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, Wes tJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs:

We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability, or any other identifying characteristic.