Customer Service Agent (Kelowna) PT

Pacific Coastal Airlines Ltd.; Kelowna; Hybrid; CAD 22,000 - 28,000; Part time

Benefits offered by this job

Health benefits

Travel perks

Employee programs

Job summary

Pacific Coastal Airlines Ltd. is seeking a Permanent Part time Customer Service Agent in Kelowna. The role focuses on delivering a safe, friendly passenger experience and supporting reservations, check-in and service delivery.

The ideal candidate has customer-facing experience, strong communication, and the ability to work in a fast-paced environment. Flexible scheduling including weekends and evenings is required; physical ability to handle luggage up to 70 pounds is noted.

Qualifications

• Experience in a customer-facing role.
• Clear and effective communication skills; able to handle difficult conversations.
• Able to work in a time-sensitive, changing environment with multitasking.
• Comfortable using computers and payment machines.
• Flexible to work weekends, evenings, holidays, and irregular shifts.
• Must present a professional demeanor to partners, vendors, and customers.
• Must be able to obtain and maintain designated security clearance.
• Capable of lifting up to 70 pounds.

Responsibilities

• Check baggage and collect excess baggage/overweight charges.
• Answer calls, book, change and cancel flight reservations.
• Resolve service disruption issues such as cancelled or missed flights; find alternatives.
• Execute deplaning and boarding processes for on-time departures.
• Promote company products, services, and guidelines at all times.
• Commit to a safe, stress-free, and friendly passenger experience.
• Deliver service standards per Pacific Coastal Airlines philosophy.
• Assist passengers with accessibility needs using ground service equipment as required.
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Work under pressure

Multitasking

Tools

POS systems

Computers

Job description

5533 Airport Way, Kelowna, BC V1V 1S1, Canada

Job Description

Posted Thursday, September 3, 2026 at 10:00 AM

Join our team!

Pacific Coastal Airlines is looking for a Permanent Part time Customer Service Agent based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia.

Job Responsibilities:

• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Commitment to providing a safe, stress-free and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
• Other duties as assigned

Qualifications and Competencies:

• Experience in customer-facing role
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlinesin a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture : We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits : We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, Wes tJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.

5533 Airport Way, Kelowna, BC V1V 1S1, Canada