Customer Service And Cargo Agent (Campbell River) PTOC

Pacific Coastal Airlines Ltd.; Campbell River; On-site; CAD 25,000 - 33,000; Part time

Job summary

Pacific Coastal Airlines is seeking a Permanent Part Time On Call Customer Service and Cargo Agent for Campbell River. You will join a family-oriented team and contribute to a safe, friendly passenger experience while handling check-in, cargo, and reservation tasks.

The position requires strong customer service skills, the ability to work under pressure, and flexibility to cover weekends and evenings in a dynamic flight environment.

Qualifications

• Experience in customer-facing role.
• Ability to work under pressure with minimal supervision.
• Clear and effective communication skills, including handling difficult conversations.
• Ability to work in a time-sensitive, ever-changing environment with multitasking and problem solving.
• Comfortable using computers and payment machines (credit/debit).
• Flexible to work any day including weekends, evenings, holidays and/or irregular shifts.
• Represent Pacific Coastal Airlines professionally to partners, vendors and customers.

Responsibilities

• Check baggage and collect excess baggage/overweight charges.
• Answer calls, book, change and cancel flight reservations.
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options.
• Execute deplaning and boarding processes, ensuring a safe, on-time departure.
• Process cargo shipments.
• Promote company products, services, processes and guidelines at all times.
• Commitment to providing a safe, stress-free and friendly passenger experience.
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy.
• Other duties as assigned.

Skills

Customer service

Clear communication

Multitasking

Security clearance

Work fitness

Tools

Credit/debit machines

Computers

Job description

Customer Service And Cargo Agent (Campbell River) PTOC

Campbell River Airport, 2000 Jubilee Parkway, Campbell River, British Columbia, Canada

Job Description

Posted Wednesday, August 12, 2026 at 10:00 AM

Join our team!

Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service and Cargo Agent based in Campbell River. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities

• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Commitment to providing a safe, stress-free and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Other duties as assigned

Qualifications and Competencies

• Experience in customer-facing role
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture:

We honour our company motto ofPeople Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Travel Benefits:

We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, Wes tJet, and Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs:

We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

Campbell River Airport, 2000 Jubilee Parkway, Campbell River, British Columbia, Canada