Customer Service & Order Desk Representative

Patene Building Supplies Ltd; Northwestern Ontario; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental care

Life insurance

RRSP match

Job summary

Patene Building Supplies Ltd. in Thunder Bay, Ontario, is seeking a Customer Service & Order Desk Representative to join our fast-paced team. This permanent, full-time role focuses on delivering outstanding service while supporting day-to-day branch operations.

You will handle orders by phone, email and in person, advise customers on product options, prepare quotations and coordinate with suppliers and warehousing to meet customer needs. Strong communication and accuracy are essential.

Qualifications

• 1–2 years in customer service or order desk roles.
• General knowledge of building materials is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Detail-oriented with accuracy.
• Proficient computer skills and ability to learn new software.
• Able to work in a fast-paced environment with multiple priorities.
• Positive attitude and commitment to outstanding customer service.

Responsibilities

• Build and maintain strong relationships with customers by providing exceptional service.
• Receive and process customer orders by phone, email and in person.
• Respond promptly to customer inquiries regarding products, pricing, availability and delivery schedules.
• Prepare quotations and estimates for customers.
• Assist customers in selecting products that best meet their needs and recommend suitable alternatives when appropriate.
• Coordinate with suppliers, warehouse staff and the outside sales team to ensure customer requirements are met.
• Follow up on customer requests and resolve issues in a professional and timely manner.
• Maintain accurate customer and order information within the system.
• Contribute to a positive team environment while delivering an exceptional customer experience.

Skills

Building materials knowledge

Customer service experience

Communication skills

Organizational skills

Attention to detail

Computer skills

Multitasking

Positive attitude

Job description

Full Time Clerical Thunder Bay, ON, CA

24 days ago Requisition ID: 1026

Salary Range: $40,000.00 To $50,000.00 Annually

Patene Building Supplies Ltd. is a distributor of drywall, steel framing components, insulation, acoustic ceilings, shingles, masonry, commercial roofing and other building materials for the residential and commercial construction industries. We have thirteen (13) branch locations throughout Ontario and Manitoba serving contractor, builder and retail customers.

We are currently seeking a career-minded individual for the position of Customer Service & Order Desk Representative for our Thunder Bay branch.

If you enjoy helping customers, solving problems and working as part of a supportive team, we'd like to hear from you. This position plays an important role in ensuring our customers receive outstanding service while supporting the day-to-day operations of our branch.

Key Responsibilities

• Build and maintain strong relationships with customers by providing exceptional service.
• Receive and process customer orders by phone, email and in person.
• Respond promptly to customer inquiries regarding products, pricing, availability and delivery schedules.
• Prepare quotations and estimates for customers.
• Assist customers in selecting products that best meet their needs and recommend suitable alternatives when appropriate.
• Coordinate with suppliers, warehouse staff and the outside sales team to ensure customer requirements are met.
• Follow up on customer requests and resolve issues in a professional and timely manner.
• Maintain accurate customer and order information within the system.
• Contribute to a positive team environment while delivering an exceptional customer experience.

Qualifications

• General knowledge of building materials and their applications is considered an asset.
• 1-2 years of customer service, order desk, inside sales or related experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• High attention to detail and accuracy.
• Strong computer skills and the ability to learn new software.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Positive attitude with a commitment to outstanding customer service.

What We Offer

This position offers competitive wages, health, dental, life insurance and an RRSP plan upon completion of the applicable waiting periods.

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match

Schedule

• Monday to Friday

Job Type

• Permanent
• Full-time

Patene Building Supplies Ltd. is committed to providing equal employment opportunities and welcomes applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.