Customer Service Representative Lead Hand

McDougall Energy Inc.; Northwestern Ontario; On-site; CAD 23,000 - 30,000; Part time

Job summary

McDougall Energy Inc. in Thunder Bay, ON, is seeking a part-time Customer Service Representative Lead Hand. The role reports to the Site Manager and focuses on delivering prompt, courteous service while maintaining a safe, welcoming store environment.

The ideal candidate has 3–5 years in customer service, strong communication and organizational skills, and the ability to work night shifts, weekends and holidays. A valid G license and reliable vehicle are required.

Qualifications

• High School Diploma or equivalent required.
• Three to five years in customer service.
• Must be able to work night shifts, weekends and holidays.
• Valid G driver's license and reliable vehicle.
• Retail Smart Serve certification if not already certified.

Responsibilities

• Providing prompt, efficient and courteous customer service to all customers.
• Maintaining a clean, safe, customer friendly work environment.
• Ensure all exterior store conditions are maintained to enhance the property's curb appeal.
• Ensure accurate operation of cashier systems.
• Ensure all paperwork submitted is accurate and balanced.
• Adhere to all company policies and procedures as prescribed.
• Enforcing age verification for the sales of tobacco, lottery and alcohol products.
• Support and assist the Manager with all aspects of retail operations.

Skills

Customer service

Communication

Organizational skills

Teamwork

Cashier systems

Education

High School Diploma or equivalent

Tools

Cashier systems

Job description

Parttime Thunder Bay, ON, CA

7 days ago Requisition ID: 1105

ABOUT THE OPPORTUNITY:

We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our JohnStreet Thunder Bay location.

Reporting to the Site Manager, this position is responsible for:

• Providing prompt, efficient and courteous customer service to all customers.


• Maintaining a clean, safe, customer friendly work environment.


• Ensure all exterior store conditions are maintained to enhance the properties curb appeal.


• Ensure accurate operation of cashier systems.


• Ensure all paperwork submitted is accurate and balanced.


• Adhere to all company policies and procedures as prescribed.


• Enforcing age verification for the sales of tobacco, lottery and alcohol products.


• Support and assist the Manager will all aspects of retail operations.

ABOUT YOU:

The ideal candidate will have:

• High School Diploma or equivalent


• Three (3) to five (5) years in customer service


• Strong customer service, and organizational skills


• Friendly enthusiastic and customer service focused


• Superior customer service skills with a desire to be part of a performance-driven team


• Must be able to communicate clearly and effectively with customers and coworkers


• Ability to stand for long periods of time


• Must be able to work night shifts and weekends and holidays


• Valid G drivers license and reliable vehicle

The successful candidate will be required to successfully pass the Retail Smart Serve course if not already certified.

WHAT WE OFFER:

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We provide a total rewards package that includes:

• Pay: $18.38 per hour


• Employee & Customer Referral Programs


• Employer Provided Uniforms and Personal Protective Equipment (PPE)


• Employee Assistance Program

ABOUT US:

McDougall Energy is a Canadian, family-owned business that has been providing products and services to customers since 1949. We are thrilled to be recognized as a Platinum Club member of Canada's Best Managed Companies. We credit our success to our talented team and believe in providing them with opportunities to make a meaningful impact on our business and theircareers. Join us and help us continue a tradition of meeting the needs of our customers and our communities and connecting them to the energy solutions of today and tomorrow.

Are you ready to power your career and make a difference at McDougall Energy?

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.