Customer Service Representative

Northwest Timber Mart; Red Lake; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Store discount

Health coverage

Life Insurance

Paid time off

Accommodation on request

Job summary

Northwest Timber Mart in Red Lake, Ontario is seeking a friendly Customer Service Representative to join our hardware store team. You will assist customers with product selection, process sales and orders, and help ensure smooth store operations.

The role emphasizes strong communication, multitasking in a busy retail setting, handling inquiries in person and over the phone, and coordinating pickups and deliveries. Experience in retail or hardware is an asset.

Qualifications

• Previous retail or hardware experience is an asset.
• Strong communication and interpersonal skills are essential.
• Comfortable working with customers, contractors and suppliers.
• Basic computer skills and ability to learn POS and inventory systems.

Responsibilities

• Greet customers and provide friendly, professional service.
• Assist customers with product selection and provide basic product information.
• Process sales, returns, exchanges, and payments accurately.
• Answer customer inquiries in person and over the phone.
• Prepare and process customer orders, special orders, and quotes.
• Coordinate customer pickups and deliveries.
• Assist contractor and account customers.
• Enter and maintain customer and order information in the POS system.
• Receive, organize, and check incoming merchandise when required.
• Maintain clean and organized sales areas and displays.
• Communicate with suppliers regarding product availability, pricing, and orders.
• Handle customer concerns and resolve issues professionally.
• Work with other staff members to ensure customers receive timely service.
• Follow store policies and safety procedures.
• Perform other duties as required.

Skills

Retail experience

Customer service

Communication

POS knowledge

Basic computer skills

Tools

POS systems

Inventory system

Job description

Position: Customer Service Representative

Employment Type: Full-Time

Location: Red Lake, Ontario

Customer Service Representative

Job Summary

We are looking for a friendly, reliable, and customer-focused Customer Service Representative to join our hardware store team. The successful candidate will provide excellent customer service, assist customers with product selection, process sales and orders, and help ensure the store operates efficiently.

Key Responsibilities

• Greet customers and provide friendly, professional service.
• Assist customers with product selection and provide basic product information.
• Process sales, returns, exchanges, and payments accurately.
• Answer customer inquiries in person and over the phone.
• Prepare and process customer orders, special orders, and quotes.
• Coordinate customer pickups and deliveries.
• Assist contractor and account customers.
• Enter and maintain customer and order information in the POS system.
• Receive, organize, and check incoming merchandise when required.
• Maintain clean and organized sales areas and displays.
• Communicate with suppliers regarding product availability, pricing, and orders.
• Handle customer concerns and resolve issues professionally.
• Work with other staff members to ensure customers receive timely service.
• Follow store policies and safety procedures.
• Perform other duties as required.

Qualifications

• Previous retail, customer service, or hardware experience is an asset.
• Strong communication and interpersonal skills.
• Comfortable working with customers, contractors, and suppliers.
• Basic computer skills and ability to learn POS and inventory systems.
• Strong attention to detail and accuracy.
• Ability to multitask in a busy retail environment.
• Reliable, punctual, and able to work independently and as part of a team.
• Knowledge of hardware, building materials, tools, plumbing, electrical, or home improvement products is an asset.
• Ability to lift and move merchandise when required.

What We Offer

• Competitive wages.
• Employee store discount.
• Opportunities for training and professional development.
• Vision, Dental & Extended Health Care.
• Life Insurance.
• Paid Time Off.
• A friendly and team-oriented work environment.
• Staff accommodation/housing may be available for the successful candidate, depending on availability and circumstances.