Customer Service & Order Desk Representative

Patene-Building-Supplies-Ltd; Northwestern Ontario; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Dental care

Life insurance

RRSP match

Paid time off

Job summary

Patene Building Supplies Ltd. in Thunder Bay, ON is seeking a Customer Service & Order Desk Representative for its Thunder Bay branch. The role involves handling orders, assisting customers, and supporting daily branch operations to ensure outstanding service.

The position offers a salary range of $40,000 to $50,000 annually with full-time permanent status and Monday to Friday schedule, plus benefits after probation. Equal opportunity employer encouraging qualified candidates to apply online.

Qualifications

• General knowledge of building materials is an asset.
• 1–2 years of customer service or order desk experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Build and maintain relationships with customers and provide excellent service.
• Receive and process orders by phone, email, and in person.
• Coordinate with suppliers and warehouse staff to meet customer needs.
• Maintain accurate customer and order information in the system.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Multitasking

Attention to detail

Teamwork

Tools

MS Office

Job description

Full Time Clerical Thunder Bay, ON, CA

4 days ago Requisition ID: 1026

Salary Range: $40,000.00 To $50,000.00 Annually

Patene Building Supplies Ltd. is a distributor of drywall, steel framing components, insulation, acoustic ceilings, shingles, masonry, commercial roofing and other building materials for the residential and commercial construction industries. We have thirteen (13) branch locations throughout Ontario and Manitoba serving contractor, builder and retail customers.

We are currently seeking a career-minded individual for the position of Customer Service & Order Desk Representative for our Thunder Bay branch.

If you enjoy helping customers, solving problems and working as part of a supportive team, we'd like to hear from you. This position plays an important role in ensuring our customers receive outstanding service while supporting the day-to-day operations of our branch.

Key Responsibilities

• Build and maintain strong relationships with customers by providing exceptional service.
• Receive and process customer orders by phone, email and in person.
• Respond promptly to customer inquiries regarding products, pricing, availability and delivery schedules.
• Prepare quotations and estimates for customers.
• Assist customers in selecting products that best meet their needs and recommend suitable alternatives when appropriate.
• Coordinate with suppliers, warehouse staff and the outside sales team to ensure customer requirements are met.
• Follow up on customer requests and resolve issues in a professional and timely manner.
• Maintain accurate customer and order information within the system.
• Contribute to a positive team environment while delivering an exceptional customer experience.

Qualifications

• General knowledge of building materials and their applications is considered an asset.
• 1–2 years of customer service, order desk, inside sales or related experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• High attention to detail and accuracy.
• Strong computer skills and the ability to learn new software.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Positive attitude with a commitment to outstanding customer service.

What We Offer

This position offers competitive wages, health, dental, life insurance and an RRSP plan upon completion of the applicable waiting periods.

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match

Schedule

• Monday to Friday

Job Type

• Permanent
• Full-time

We invite qualified candidates to apply online.

Patene Building Supplies Ltd. is committed to providing equal employment opportunities and welcomes applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.