Customer service manager - retail

DISCUS SUPPLY CO LTD.; Richmond; On-site; CAD 40,000 - 54,000; Full time

Benefits offered by this job

Dental plan

Vision care benefits

Job summary

DISCUS SUPPLY CO LTD. is seeking a hands-on retail leader to direct daily operations in a Richmond, Canada store. You will manage staff, organize duties, and ensure smooth day-to-day service, merchandising, and customer engagement.

The role emphasizes market research, inventory decisions, and marketing execution to boost sales while maintaining high service standards. English required; permanent, on-site position with a 35-hour workweek.

Qualifications

• High school graduation required.
• Experience in retail or service environment preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Direct and control daily operations.
• Evaluate daily operations and plan activities.
• Manage staff and assign duties.
• Study market trends to determine consumer demand and sales potential.
• Procure merchandise for resale and determine services to offer.
• Develop and implement marketing strategies.
• Recruit, hire and supervise staff and/or volunteers.
• Resolve customer requests and supply shortages promptly.

Skills

Staff management

Customer service

Marketing strategies

Merchandise planning

Education

Secondary (high) school graduation certificate

Tools

Point of sale system

MS Outlook

Word processing software

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work setting

• Retail service establishment

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Supervise office and volunteer staff

Computer and technology knowledge

• Point of sale system
• Word processing software
• MS Outlook

Work conditions and physical capabilities

• Attention to detail

Screening questions

• Do you have experience working in this field?

Employment terms options

• Morning
• Day

Health benefits

• Dental plan
• Vision care benefits

Support for persons with disabilities

• Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week