Store manager - retail

JobsMedia.io; Trois-Rivières; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Permanent position

Bilingual work environment

40 hours per week

Job summary

JobsMedia.io in Trois-Rivières is seeking a Retail Store Manager to direct and review daily operations of a toy, hobby, and novelty store. The role requires coordinating staff and ensuring smooth front-line operations with a focus on customer satisfaction.

You will supervise 3–4 employees, recruit and train personnel, oversee payroll and scheduling, and handle inventory and service issues in a fast-paced setting. Bilingual communication is essential for success.

Qualifications

• Secondary school graduation certificate is required.
• 3–5 years of experience in retail management or supervising staff.
• Experience in toy, hobby, or novelty store is a plus.

Responsibilities

• Direct and control daily operations of the store.
• Plan, organize, and evaluate daily operations.
• Manage staff and assign duties; recruit and supervise staff.
• Oversee payroll and conduct performance reviews.
• Address customer requests, complaints, and stock shortages.

Skills

Staff management

Scheduling

Customer service

Time management

Interpersonal skills

Communication (oral)

Communication (written)

Teamwork

Education

Secondary school graduation certificate

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 3 years to less than 5 years

Work setting

• Toy store
• Hobby/crafts/novelty store
• Retail business

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Oversee payroll administration
• Conduct performance reviews

Supervision

• 3-4 people

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Attention to detail
• Standing for extended periods

Personal suitability

• Positive attitude
• Time management
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Interpersonal awareness
• Judgement
• Organized
• Team player
• Ability to multitask

Employment terms options

• Evening
• Day
• Weekend

Other Benefits

• Other benefits
• Work Term: Permanent
• Work Language: Bilingual
• Hours: 40 hours per week