Customer service manager - retail

DISCUS SUPPLY CO LTD.; Electoral Area A; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Dental plan

Vision care benefits

Job summary

DISCUS SUPPLY CO LTD. is hiring a capable retail supervisor to direct daily operations at our on-site location in BC. You will oversee staff, manage customer service, and implement merchandising and marketing strategies to boost sales.

The role requires 1–2 years of experience in retail, strong organization, and attention to detail. A high school diploma is required, and on-site work is mandatory. Dental and vision benefits are provided.

Qualifications

• Secondary school graduation certificate.
• 1 year to less than 2 years of experience.
• On-site work required.

Responsibilities

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Supervise office and volunteer staff

Skills

Retail operations

Staff supervision

Customer service

Education

Secondary school diploma

Tools

Point of sale system

MS Outlook

Word processing

Job description

LANGUAGES

English

EDUCATION

• Secondary (high) school graduation certificate

EXPERIENCE

• 1 year to less than 2 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Retail service establishment

RESPONSIBILITIES

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Supervise office and volunteer staff

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Point of sale system
• Word processing software
• MS Outlook

ADDITIONAL INFORMATION

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail

BENEFITS

HEALTH BENEFITS

• Dental plan
• Vision care benefits