Customer Service Manager: Lead Front End & Growth

Wal-Mart Canada Corp; City of Miramichi; On-site; CAD 19,000 - 27,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in Miramichi, NB to lead front-end operations, drive a positive shopping experience, and enhance customer loyalty. You will guide front-line teams, ensure compliance with programs, and maintain efficient store performance in a fast-paced retail setting.

Responsibilities include supervising safety and loss prevention, managing cash handling, and promoting company initiatives.

Qualifications

• Experience leading front-end retail operations.
• Ability to train and develop associates.
• Strong focus on safety, loss prevention, and compliance.

Responsibilities

• Lead front-end operations to deliver exceptional customer service.
• Monitor staffing and coverage for efficient customer flow.
• Train associates on systems, procedures and safety requirements.
• Oversee transactions, returns, exchanges, and ensure policy adherence.
• Support EAS, loss prevention, and cash handling processes.
• Promote company programs and discount initiatives.

Skills

Leadership

Customer service

Team coordination

Job description

Walmart Canada is seeking a Customer Service Manager in Miramichi, NB to lead front-end operations, drive a positive shopping experience, and enhance customer loyalty. You will guide front-line teams, ensure compliance with programs, and maintain efficient store performance in a fast-paced retail setting.

Responsibilities include supervising safety and loss prevention, managing cash handling, and promoting company initiatives.