Customer Service Manager: Front-End Leader & Growth

Wal-Mart Canada Corp; Amherst; On-site; CAD 20,000 - 29,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front end operations, ensuring exceptional customer service and a smooth shopping experience at our Amherst, NS location. You will supervise staff, enforce company standards, and drive loyalty through strong leadership and safety practices.

The role emphasizes training, compliance, and effective cash management, with flexibility to work varied shifts to meet business needs.

Qualifications

• Experience in customer service leadership or supervisory roles.
• Ability to lead front-end operations and drive customer experience.
• Strong communication and team development skills.

Responsibilities

• Lead front end operations to deliver exceptional customer service.
• Support a positive shopping experience and drive customer loyalty.
• Ensure compliance with company programs and operational standards.
• Train associates on systems, procedures, and safety requirements.
• Oversee transactions, approvals, and accuracy of cash handling.
• Support EAS and loss prevention processes and proper alarm deactivation.
• Prepare registers for opening/closing and manage cash levels.
• Promote company programs and initiatives to customers and associates.
• Be available to work evenings, weekends, and holidays as needed.

Skills

Customer service

Leadership

Retail operations

People management

Job description

Walmart Canada is seeking a Customer Service Manager to lead front end operations, ensuring exceptional customer service and a smooth shopping experience at our Amherst, NS location. You will supervise staff, enforce company standards, and drive loyalty through strong leadership and safety practices.

The role emphasizes training, compliance, and effective cash management, with flexibility to work varied shifts to meet business needs.