Customer Service Manager

Canada Job Bank; Toronto; On-site; CAD 56,000 - 76,000; Full time

Job summary

Air Canada is seeking a Customer Service Manager to lead and optimize airport customer service operations at Toronto Pearson. You will plan, organize, and supervise daily ground handling activities, ensuring safety, service quality, and efficient resource use.

You will coordinate with Leads and the Resource Manager, manage staff deployment, address service issues, and drive improvement initiatives while maintaining strong union relations and policy communication.

Qualifications

• Excellent interpersonal and problem-solving skills are required.
• Ability to work under pressure, handle stressful situations and maintain flexibility.
• Strong leadership skills and interest/experience in serving the public.
• Commitment to teamwork and excellent verbal and written communication skills.
• Ability to work day, evening, night and weekend shifts.
• Personal computer skills preferred for this post.
• Bachelor’s degree or academic equivalent required.

Responsibilities

• Plan and delegate daily work assignments for airport ground handling staff using airport automation tools.
• Coordinate operational activities with Leads and monitor staff deployment with Resource Manager and Lead.
• Contribute to operational safety, quality of service and financial results for the station.
• Anticipate, identify and resolve service and operational problems with a results-oriented approach.
• Assume local leadership for specific initiatives for process and performance improvements.
• Communicate policies, procedures and changes to staff; ensure service standards and union relations are observed.

Skills

Interpersonal skills

Problem solving

Leadership

Teamwork

Verbal & written communication

Work schedule flexibility

Computer skills

Education

Bachelor's degree or equivalent

Tools

Airport automation tools

Job description

Air Canada has announced the recruitment of candidates for the post of customer service manager. They’re looking for the most deserving and eligible candidates for this post. They’re required to plan, organize, manage, and enhance Airport Customer Service functions for Cabin Environment Quality.

Employer Name: Air Canada
Position: Customer service manager
Salary: $65,928 per year
Employment Type: Full-time
Location: Toronto, Ontario, Canada

• Candidates working in this post are appointed to plan and delegate daily work assignments for the airport’s ground handling staff using airport automation tools.
• Candidates are also appointed to contribute to operational safety, a satisfying work environment, improved quality of service, and positive financial results for the station and the Corporation.
• They’re appointed to coordinate operational activities with Leads.
• They’re appointed at this post to monitor the deployment of staff in coordination with the Resource Manager and Lead as well as responsible for the effective management & deployment of facility and equipment resources.
• Candidates are also appointed to anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.
• They’re appointed to assume local leadership, as assigned, for specific local initiatives for process & performance improvement.
• Candidates are appointed to communicate policies, procedures, and changes to staff.
• They’re appointed to ensure that service standards are practised consistently maintain optimal Union relations and recognize the Union’s leadership.

Job requirement

• Candidates must attain excellent interpersonal and problem-solving skills to be eligible for this post.
• They must attain the ability to work under pressure, handle stressful situations and maintain flexibility.
• Candidates must attain dedicated leadership skills and demonstrate interest and experience in serving the public.
• They must have to ensure a strong commitment to teamwork and acquire excellent verbal and written communication skills.
• They must attain the ability to work day, evening, night, and weekend shifts.
• Candidates with dedicated personal Computer skills are preferred for this post.
• Candidates must have suggested completion of a bachelor’s degree or academic equivalent to being eligible for this post.

Work setting

• They must attain the ability to obtain security clearance in order to receive the Transport Canada Airport pass.